Process Engineer II

Job TitleEchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.Job DescriptionThe Enterprise Process Design and Improvement team supports critical process development and optimization across all EchoStar brands. The selected engineer tackles operational inefficiencies by designing, testing, and refining modern workflows across diverse business units. By leveraging automation, data analytics, and artificial intelligence, this role establishes strategic roadmaps that directly elevate the customer and team member experience. Ultimately, the position serves as a cross-functional agent of change, driving continuous improvement and delivering measurable project results on time.What Success Looks Like (Objectives):Design and implement strategic changes to operational processes that measurably improve department KPIs and reduce system inefficienciesCoordinate directly with diverse business units to develop, test, and refine new business practices that align with broader organization OKRsLeverage AI, automation, and data to drive continuous improvement initiatives targeting heightened productivity, quality, and deliveryTeach back key findings and lessons learned to cross-functional departments with actionable recommendations for training updatesCreate a comprehensive roadmap for tools and technology to elevate both the customer journey and inter-departmental operationsUse Lean Six Sigma methodologies to detect operational trends, determine root causes, and present clear findings to senior leadershipSkills, Experience and RequirementsCore Skills and Competencies (What you'll bring):Expertise in BPMN modeling to map out complex processes and document robust job aids, standard operating procedures, and policiesAdvanced problem solving and analytical abilities to detect operational trends and make sound decisions even with limited dataStrong AI literacy and application skills, specifically using effective prompt engineering and AI productivity tools to optimize workflowsExceptional collaboration, interpersonal, and change management skills to lead by influence and keep cross-functional stakeholders engagedExcellent communication and presentation capabilities to build a compelling story, develop value propositions, and present to executive levelsProven adaptability and self-driven project management to organize independent work, handle ambiguity, and hit strict deadlinesAdditional Qualifications:Six Sigma/Lean certification at a Green Belt level or higherExperience with SQL, Python, or advanced analytical toolsMinimum Requirements:Minimum Education: Bachelor's degree from a four-year college or university, or 4 years of equivalent experienceMinimum Experience: 3 years of experience in process engineering, continuous improvement, or cross-functional project managementRequired Technical Skills: Must have at least 2 years of experience with:BPMN modeling software and process mapping toolsGoogle Suite productsAI productivity platforms and prompt engineeringVisa sponsorship not available for this positionSalary RangesCompensation: $83,160.00/Year - $118,800.00/YearBenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits.The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process. EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact View email address on click.appcast.io if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications. Click the links to access the following statements: EEO Policy Statement, Pay Transparency, EEOC Know Your Rights ( English / Spanish )