Senior QTC Support Specialist

Join the Team Modernizing Medicine At ModMed, we’re not just building software—we’re reimagining the healthcare experience. Founded in 2010 by a practicing physician and a successful tech entrepreneur, we took a radically different approach: we hired doctors and taught them how to code. This \"for doctors, by doctors\" philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care. A Culture of Excellence When you join ModMed, you’re joining an award-winning team recognized for innovation and employee satisfaction. From our global headquarters in Boca Raton Florida, and extensive employee base in Hyderabad India, we are a team of 4,500+ passionate problem-solvers on a mission to increase medical practice success and improve patient outcomes: Consistently ranked as a Top Place to Work 2025 Globee Business Awards: Gold Globee for 'Technology Team of the Year' 2025 Black Book Awards: Ranked #1 EHR in 11 Specialties Florida Venture Forum: Venture-Backed Company of the Year We are growing fast, thinking big, and we are just getting started. Ready to modernize medicine with us? Job Description Summary: The Senior Quote-to-Cash (QTC) Support Specialist manages the full QTC lifecycle for named and high-value enterprise accounts, serving as a key driver of operational accuracy and revenue retention. In this role, you will oversee end-to-end workflows—from new customer onboardings, upsells, and price increases to enterprise renewals and buyout negotiations. By bridging system precision with strategic cross-functional collaboration, you will ensure contract execution, pricing alignment, and seamless support across key accounts. Your role: Manage the full Quote-to-Cash lifecycle for named and enterprise accounts, handling workflows for new customers, upsells, renewals, and ongoing retention initiatives. Lead contract negotiations for enterprise renewals and at-risk accounts, including structuring and executing early termination buyout agreements. Execute enterprise and strategic price increases while supporting quoting workflows across Customer Success and Professional Services teams. Audit enterprise and strategic account usage to ensure contracting accuracy and identify potential revenue opportunities. Support invoice reconciliation and end-of-month booking reviews to ensure precise financial reporting and revenue recognition. Address daily contract inquiries and maintain incoming support queues within Salesforce. Partner cross-functionally with Sales, Customer Success, Legal, Support, and Finance to ensure smooth deal execution. Support, train, and guide offshore teams on quoting standards and task execution. Skills & Requirements: Bachelor’s degree in Business, Sales, or a related field. 3+ years of relevant experience managing enterprise customer accounts, including renewals, pricing execution, and customer retention strategies. Hands‑on SaaS industry experience in a fast‑paced environment. Proven capability to negotiate terms, manage buyout processes, and navigate customer objections effectively. Proficiency with CRM and CPQ platforms, specifically Salesforce and Salesforce CPQ. Working knowledge of financial reporting, invoice reconciliation, and revenue recognition principles. Strong analytical, time management, and problem-solving abilities with high attention to detail. Excellent communication and collaboration skills with strong emotional intelligence. Preferred: 5+ years of experience in Revenue Operations, Sales Operations, or a related customer-facing operational role. ModMed Benefits Highlight: United States Comprehensive medical, dental, and vision benefits, including a company Health Savings Account contribution. 401(k): ModMed provides a matching contribution each payday of 50% of your contribution deferred on up to 6% of your compensation. After one year of employment with ModMed, 100% of any matching contribution you receive is yours to keep. Generous Paid Time Off and Paid Parental Leave programs. Company paid Life and Disability benefits. Flexible Spending Account. Employee Assistance Programs. Company-sponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed. Professional development opportunities, including tuition reimbursement programs and unlimited access to LinkedIn Learning. Global presence and in-person collaboration opportunities; dog-friendly HQ (US). Hybrid office-based roles and remote availability for some roles. Weekly catered breakfast and lunch. Treadmill workstations. Zen and wellness rooms within our BRIC headquarters. It takes more than just a great product to modernize medicine. It takes a great team. The work we do makes a difference. Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes. Our innovative and collaborative culture fuels our growth and creates rewarding and empowering experiences for our team. #J-18808-Ljbffr ModMed