RoadSide Assistance Operator

Job Description

Job Description

Roadside Assistance Operator – Non-Towing

Job Type: Full-Time / Part-Time
Department: Roadside Assistance
Position: Roadside Assistance Operator

About Stillman Towing LLC

Stillman Towing LLC is a new and growing roadside assistance company that opened in March . We are currently building our team and expanding our service area while working to establish strong relationships with customers, insurance companies, and major roadside assistance networks.

We work with insurance and roadside assistance providers and motor clubs , including services such as Agero, HONK, and other roadside assistance networks . This allows our operators to respond to a variety of roadside service calls and gain experience handling real-world customer situations.

As a growing company, the amount of work and available hours can vary. We cannot guarantee that there will be roadside calls or work available 24/7 , but our goal is to continue growing our service volume and provide our employees with additional opportunities as the company expands.

About the Position

We are looking for a reliable, customer-focused Roadside Assistance Operator to respond to customers who need help with their vehicles. This is a non-towing position focused on providing roadside services and getting customers safely back on the road.

The ideal candidate is dependable, mechanically inclined, comfortable working independently, and able to provide excellent customer service in a variety of roadside situations.

Responsibilities

• Respond to roadside assistance calls and service requests.
• Provide non-towing roadside services , including:
• • Jump starts
  • Lockout assistance
  • Flat-tire assistance and tire changes
  • Tire inflation
  • Fuel delivery
  • Minor roadside troubleshooting
  • Battery assistance
• Safely assess the customer's vehicle and roadside situation.
• Communicate clearly and professionally with customers.
• Follow company safety procedures and roadside safety practices.
• Properly document completed service calls.
• Maintain assigned vehicle, tools, and equipment.
• Communicate with dispatch regarding arrival times, service status, and completion.
• Provide professional and courteous service while representing Stillman Towing LLC.
• Work outdoors in varying weather conditions.
• Follow requirements and procedures established by roadside assistance networks and service providers.

Qualifications

• Valid driver's license with a clean driving record.
• Reliable transportation to and from work.
• Ability to work independently and make sound decisions.
• Strong communication and customer-service skills.
• Basic understanding of vehicles and roadside situations.
• Ability to safely lift and handle equipment.
• Must be comfortable working around traffic and on the roadside.
• Previous roadside assistance, automotive, delivery, fleet, or customer-service experience is a plus, but training may be provided .
• Dependable and willing to respond to service calls professionally and safely.

This Position Does NOT Include

This is a non-towing position.

Employees will not be responsible for towing vehicles or operating tow trucks as part of this position.

What We Offer

• Competitive pay
• Flexible scheduling
• Paid training
• Opportunities for additional hours as service volume increases
• Opportunities to grow with a new and expanding company
• Advancement opportunities
• Company-provided equipment, where applicable
• Experience working with roadside assistance networks and motor clubs
• A team-oriented work environment

Important Information About Work Availability

Because Stillman Towing LLC is a new company that opened in March , we are actively working to grow our customer base, roadside network relationships, and overall service volume.

We currently work with multiple roadside assistance providers, insurance-related programs, and motor clubs , and we are continuing to pursue additional opportunities.

However, work is not guaranteed to be available 24/7 . The number of calls and available hours can vary based on demand, location, network assignments, and customer volume. We will discuss scheduling, expected availability, and opportunities for additional work during the interview process.

Ideal Candidate

We're looking for someone who is dependable, professional, mechanically inclined, and willing to help people when they need it most .

If you enjoy working with vehicles, helping customers, and being out in the field rather than sitting behind a desk, this could be a great opportunity to grow with a new company from the ground up .

Joining Stillman Towing LLC at this stage means becoming part of a company that is actively building its reputation and expanding its roadside assistance operations. We're looking for people who want to grow alongside us as we continue to take on more customers, service calls, and roadside assistance opportunities.

Apply today to join the Stillman Towing LLC roadside assistance team!