Desktop Support Specialist

Desktop Support SpecialistWe are seeking a reliable and customer-focused Technology Support Specialist to provide day-to-day technical assistance to our employees. The ideal candidate will have a strong working knowledge of computer systems, hardware, software, and network connectivity. This role is primarily focused on supporting users at our site and ensuring minimal downtime for IT-related issues.ResponsibilitiesProvide technical support for end users in-person and remotely.Troubleshoot and resolve hardware, software, and peripheral issues (PCs, laptops, printers, phones, scanners, etc.). Install, configure, and maintain desktop and laptop systems, including operating systems and business applications. Support mobile device setup and management (smartphones, tablets, etc.).Manage user accounts and permissions in Active Directory, Microsoft 365, or other enterprise systems.Assist with onboarding and offboarding processes (setting up new users, reclaiming and reconfiguring hardware). Escalate complex issues to appropriate internal IT teams or vendors as needed.Maintain accurate documentation of support requests, resolutions, assets, and configurations.Ensure compliance with IT policies and procedures, including security standards and software licensing. Participate in regular system updates, backups, and patching processes.Provide support for meeting room technologies, including video conferencing tools. Work closely with software and IT groupWork closely and serve as point of contact with MSP, as applicable.QualificationsBachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). 1–3 years of experience in a desktop support or IT helpdesk roles with increasing levels of responsibility.Solid understanding of Windows environments.Familiarity with Microsoft 365, Teams, Outlook, and related tools. Strong troubleshooting and problem-solving skills.Excellent communication and interpersonal skills.Ability to manage time effectively and work independently with minimal supervision. Physical ability to lift and move computer equipment as needed.Experience with ticketing system.Certifications such as CompTIA A+, Network+, or Microsoft certifications (Preferred)Experience supporting VOIP systems or basic server/network troubleshooting. Proven ability to prioritize and manage multiple tasks in a fast-paced environment. The Custom Group of Companies