Phlebotomist II Territory

Job Description Phlebotomist II Territory – Victorville, CA. Monday to Friday, 7:00 AM to 4:00 PM, with rotational weekends. State phlebotomy license required. (Quest does not accept NHA licenses in CA, WA, NV.) Pay range: $25.80 - $27.65 per hour. Salary offers based on skills, training, experience, education, certifications, and organizational factors. Successful candidates may be eligible for annual performance bonus compensation. Benefits Information Best-in-class benefits and programs to support employees and families in living healthy, happy lives. Depending on part‑time or full‑time status, benefits may include: Day 1 medical, supplemental health, dental & vision for FT employees working 30+ hours Well‑being programs Annual, no‑cost health assessment program Blueprint for Wellness HealthyMINDS mental health program Vacation and Health/Flex Time 6 holidays plus 1 "MyDay" off FinFit financial coaching and services 401(k) with pre‑tax and/or Roth IRA and company match up to 5% after 12 months of service Employee stock purchase plan Life and disability insurance, plus buy‑up option Flexible Spending Accounts Annual incentive plans Matching gifts program Education assistance through MyQuest for Education Career advancement opportunities and so much more Responsibilities Specimen Collection & Processing Perform specimen collections following established procedures for a variety of tests, including venipuncture and capillary draws. Handle some difficult draws, including pediatric, geriatric, and hard sticks with minimal error. Obtain patient identification and signatures to confirm specimen labeling accuracy. Perform data entry as necessary. Prepare specimens for transport and testing, including labeling, centrifuging, splitting, and storage as required by test order. Research test/client information and confirm all written and electronic orders by utilizing lab technology systems or directory of services. Patient Experience & Customer Service Independently resolve routine patient and client concerns and appropriately escalates non‑routine issues. Provide strong professional, respectful, and efficient service to all patients and clients. Use verbal and written communication and problem‑solving skills to complete daily procedures and address patient questions. Perform accurate data entry for patient registration, test order entry, and billing information. Communicate collection procedures clearly and address patient questions. Maintain a clean, orderly, and welcoming collection environment. Handle multiple priorities in a high‑volume setting. Site Support and Travel Provide coverage across PSC and Client Offices within the assigned territory with minimal notice. Ensure that daily activities of the office are completed accurately and on time. Maintain reliable transportation and meet travel expectations, including a valid driver license and clean driving record, if applicable. Operations & Compliance Obtain identification and accurately enter billing information and collect payments when required, following corporate policies. Follow departmental policies, procedures, safety protocols, and compliance standards, including confidentiality of patient information. Utilize laboratory systems, directories, and corporate tools to confirm orders and documentation. Support routine administrative tasks including supply stocking, sanitizing, maintaining logs, filing, email use, and answering phones. Complete all training and maintain current phlebotomy skills and knowledge. Disclaimer This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Duties, responsibilities, and activities may change or new ones may be assigned at any time with or without notice. Qualifications Required Work Experience Two years of phlebotomy experience required. Preferred Work Experience Customer service in a retail or service environment. Physical and Mental Requirements Lift up to 15 lbs frequently; up to 40 lbs occasionally (with assistance as needed). Regularly perform repetitive hand motions with fine dexterity; stand or sit for extended periods. Frequent walking and standing; occasional bending, kneeling, reaching, twisting, or pulling. Extensive use of phone and computer; frequently communicating in English with patients and clients. Knowledge Strong knowledge of phlebotomy best practices and more complex collection practices, including pediatric and geriatric draws. Skills Ability to work independently, performing accurate, error‑free work in a fast‑paced setting, with minimal on‑site supervision. Experienced phlebotomy skills, including pediatric and geriatric collections. Strong communication skills and ability to adapt to change. Keyboard/data entry experience. Required High School diploma or equivalent. Travel up to 75%. Phlebotomy certification required in CA, NV, WA, and LA. English required. Preferred Phlebotomy accredited program, medical assistant or paramedic training. Education High School Diploma or Equivalent (Required). Languages English (Required). Licenses and Certifications Phlebotomy certification (required in certain states, e.g., California, Nevada, Washington, and Louisiana). Professional medical certification strongly desired (medical assistant, phlebotomy, or similar). Work Requirements Travel required. Equity & Diversity Quest believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, information, assets, and products including sensitive information; accessing customer data or confidential information; partnering and regularly working with or supervising other Quest employees and interacting with Quest customers. Quest will not be responsible for paying agency fees for any agency‑submitted unsolicited resumes. Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status. #J-18808-Ljbffr Quest Diagnostics