Installer/Trainer Full Time

Pay Range Hourly + Piece Rate $12.78 to 21.34 (Based off location and experience) Additional Benefits Mileage Reimbursement Tablet Provided Phone Provided Growth Opportunities Job Summary Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands‑on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a full‑time position with potential for career growth and advancement. Essential Duties and Responsibilities Install and troubleshoot CaptionCall phones Courteously train customers on how to use the phone and its features Promote the CaptionCall service Assist Outreach Specialist with lead generation activities as needed Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business Ability to meet or exceed Installer/Trainer expectations and maintain established goals set forth by department management Complete service calls as assigned Accurately maintain customer records Complete required reports and submit invoices and feedback on customer interactions Retrieve and clean phones of former customers Maintain adequate inventory of equipment and supplies in order to service customers Adapt to new responsibilities as necessary Other duties as assigned Supervisory Responsibility This position has no supervisory responsibilities. Travel Requirements Less than 25% Education Minimum: High School Diploma or GED Knowledge, Skills, and Abilities Provide excellent customer service Ability to effectively communicate in English through reading, writing, speaking, and listening Ability to work evenings and weekends as needed Ability to drive and travel via air as needed Ability to tailor to unique needs of individual customers Must be reliable, organized, and punctual Ability to adapt to constantly changing environments Working Conditions and Physical Requirements Able to sit/stand for a long period of time in an office environment Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components Regular and predictable attendance required. Disclaimer This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence. Equal Employment Opportunity Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer. Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr