Registration Specialist

Job Summary Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligation. Minimum Qualifications High school graduate or equivalent. State criminal background check and Federal (if applicable), as required for regulated areas. Core Job Duties and Responsibilities Obtains demographic, billing, and insurance information from patient/family/legal guardian and enters it into the registration/billing systems for service and claim processing; scans insurance cards and photo identification and provides information concerning insurance, payment of bills, and hospital procedures. May complete managed care responsibilities in regard to obtaining pre‑certification and authorizations. Prepares WVU Medicine standard consent form, notice of privacy practice, and/or other necessary paperwork related to registration and presents to patient/family/legal guardian for signatures; obtains electronic signature for consent to treat and patient financial obligations. Collects deposits, co‑payments, deductibles, and patient liability payments when applicable, provides patient receipt, and documents payment in the registration/billing systems. Prepares armband for patient identification. Balances daily receipts and cash drawer for patient payments as needed; follows up on accounts as indicated by system flags (courtesy dismissal/comments/red stickers). May initiate various screenings and obtain all pertinent information for coverage and complete appropriate paperwork. Performs medical necessity checks and completes Advanced Beneficiary Notice as needed. Schedules, reschedules, or cancels patients in accordance with hospital workflows. Checks for order completeness and validates order against scheduled service. Physical Requirements Frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping. Visual acuity must be within normal range. Manual dexterity to operate keyboards, fax machines, telephones, and other business equipment. Sitting and/or standing for extended periods of time. Reading and comprehension ability. Working Environment High volume, fast‑paced environment. Exposure to communicable disease. Frequent interactions with patients, medical staff, and support staff daily on a continual basis. Skills and Abilities Ability to accurately utilize applicable computer software and equipment for access processing and demonstrates ability to follow downtime procedures. Demonstrate knowledge of procedure to report and/or document unsafe/hazardous conditions, incidents, and defective equipment in compliance with hospital policy. Requires considerable attention to detail, organization, and the ability to perform multiple tasks simultaneously. Requires the ability to memorize a considerable amount of information, and to be able to reference information not retained from written sources or from appropriate personnel. Requires the ability to understand medical insurance requirements for payment and basic knowledge of covered services. Excellent written and verbal communication skills and the ability to understand written and verbal communication. Basic knowledge of medical terminology. Additional Job Description Scheduled Weekly Hours: 24 Exempt/Non-Exempt: Non‑Exempt Shift: United States of America Company: WH Wheeling Hospital Inc. Cost Center: 126 WH HVI Cardiology Address: 1 Medical Park Drive, Wheeling, West Virginia Equal Opportunity Employer West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment. #J-18808-Ljbffr