Senior Associate GDCM Deployment PEP

Job-ID: 224242Category: TechnologyLocation: Memphis, TN, United States; United StatesWorkplace: RemoteSchedule: Full timePosted: 2026-10-12Equal Opportunity Employer: EOE, including disability/vetsExceptional Hospitality Starts with YouThe location for this position is virtual/remoteThis is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As a Senior Associate GDCM Deployment PEP, you will bring your technical skills to a hospitality company with an award-winning culture. On the Global Deployment & Change Management team reporting to the Manager, Property Engagement Platform, you will support projects including the deployment of PEP, Hilton's new PMS system.What you'll do during a typical day:Support team members by troubleshooting issues and providing technical advice.Provide remote or onsite hotel training and support.Configure and build the system database.Set up hardware and system interfaces.Migrate hotels from the retired PMS ensuring all data is imported to PEP.How you'll collaborate with others:Onboard new Associates through training on all aspects of a project and tasks.Guide Associate and liaise with the Manager to support Associate's development.Collaborate with internal and external support teams to resolve system issues.Projects you'll take ownership of:Multiple stages of a remote and onsite PEP deployment which include communication, configuration, database build, data migration, testing interfaces, and training.Project Management duties in the absence of Project Managers.What It Takes to Make the StayYou have these minimum qualifications:Three (3) years of professional experience in Technology or a related fieldTwo (2) years of work experience using Property, Sales or Revenue SystemsUnderstanding of Hilton's PMS, CRS and interfacesTravel up to 80%It would be useful if you have:Bachelor's Degree, or Associate's Degree plus 6+ years of Technology related experience, or High School Degree/GED plus 12+ years of Technology related experienceFive (5) + years of professional experience in Technology or a related fieldExperience as a successful systems installerKnowledge in the following: point of sale systems, networking experience, desktop support, Linux, XML, Basic SQL, JSONExperience troubleshooting local hotel interfaces or systemsBilingualHow We'll Help You ThriveAt Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel programOwn a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial futurePaid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parentsPersonalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved onesCrisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional careMental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)Generous paid time off (PTO) – Recharge, relax, and take time for what matters mostHealth & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family coveredFinancial security for your future – Our retirement plans make it easier to save for what's next*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.Hilton offers its eligible team members a comprehensive benefits package to support their mental and physical well-being, so they can Thrive personally and professionally. The pay range for this role is $67,500 – $95,000 and is determined based on applicable and specialized experience and location. Subject to plan terms and conditions, you will be eligible to participate in the Hilton Annual Incentive (Bonus) Plan, consistent with other team members at the same level and/or position within the Company.#LI-REMOTEAbout the companyJoin an Award-Winning Workplace Culture At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical. Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.