Pharmacy Technician

Position Title: Pharmacy Technician

Work Location: Cary NC 27513

Assignment Duration: 3 Months

Work schedule (days & time): 9 Am - 5:30 PM for training (6- 9 weeks); 11:30 AM - 8:00 PM regular work schedule.

Work Arrangement: Onsite to start with the possibility of going hybrid



Position Summary:
Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.



Key Responsibilities:
* Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information.
* Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner.
* Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction.
* Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral.
* Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request.
* Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
* Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety.
* Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)



Qualification & Experience:
* At least 1 year of heavy call center experience which included strict attendance and schedule adherence guidelines.
* Ability to type at least 35 wpm with no errors.