Alpha Fit Club Operations/Front Desk Associate

Job Description

Job Description

Front Desk Associate | Operations Team

About Alpha Fit Club & Your Role as Front Desk/Operations Alpha Fit Club is a high-energy group fitness studio committed to delivering an unmatched fitness experience. Our team is driven, passionate, and dedicated to building a strong community. As a Front Desk Associate, you’ll be the first face our members see, setting the tone for their entire experience. You are responsible for providing exceptional service, maintaining smooth day-to-day operations, and ensuring the studio runs efficiently. Your ability to multitask, sell memberships and retail, problem-solve, and bring positive energy will contribute to the overall success of the gym. Key Responsibilities: Member Experience & Customer Service Greet members with a warm, welcoming attitude Assist with check-ins and class bookings Provide information on membership options, promotions, and policies Address member inquiries, concerns, and feedback professionally Sales Actively promote and sell memberships and class packages Educate members on promotions, add-ons, and benefits to enhance their experience Operational Support Maintain a clean, organized front desk and lobby area Support trainers and coaches with class transitions and studio upkeep Troubleshoot minor tech issues with check-in systems and class software

Qualifications & Skills Strong interpersonal and communication skills Sales-driven with the ability to upsell and close deals Ability to multitask in a fast-paced environment Comfortable with technology and gym management software Passion for fitness and a team-oriented mindset

Schedule & Availability Part-time positions available Must be available for early mornings, evenings, and weekends as needed.

Why Join Alpha Fit Club? Be part of a growing fitness community Competitive pay and membership perks A dynamic, supportive team environment