Customer Service Account Manager

Customer Service Account Manager

Responsible for maintaining/increasing sales volume and margin with existing and new accounts within the OEM channels. Accountable for executing assigned sales goals and sales plans within designated customers and/or within a designated territory. Responsible for securing and maintaining distribution of products and maintaining effective agreements. Actively support the corporation's Win Strategy.

Scope/Supervision and Interaction: Proactively works with all divisional management and related support departments to ensure on time customer service needs are met or exceeded. Represents company at trade shows and other professional activities. Reports to Office Manager or Plant Manager.

Essential Functions: Develops and maintains strong client relationships with OEM customers and may or may not have distributor accounts while meeting position objectives. Ensures Parker products are specified to maintain and increase revenue by prioritizing the opportunities on an account-by-account basis to obtain optimum sales and margin results. Develop and maintain comprehensive technical knowledge of group/divisional products, applications, features, advantages and benefits. Keeps up with internal and external training and development. Obtain specifications and approvals at, major accounts and/or distributors assigned to develop increased sales opportunities and margins. Develop and maintain comprehensive knowledge of competitive products and their activity in the marketplace and provide reports, on a regular and/or monthly basis. Keeps management aware of changes which would affect the distribution of Parker products. Participates in the development and implementation of appropriate response strategies. Assist in planning strategy to provide the products and service required for their assigned accounts. Actively support cross divisional and other group products with proper referral. Provide product training at the distributor and customer levels. Motivate and provide sales direction to the distributors. Assist in the conversion of competitive accounts to Parker.

Parker considers this position safety-sensitive and therefore pre-employment testing for cannabis will be required as a condition of hire. See drug test section of job posting for more information.

• High School Degree (or equivalent) required, Bachelor's degree preferred • Minimum of 3 years of customer service experience (in Account Management/Sales Industry, not retail) • Ability to communicate effectively, both oral and written • Computer skills including Microsoft Office • Applicable product and system certification/knowledge preferred • Excellent telephone skills with the ability to work with others • Ability to read and interpret written forms of communication (customer Pos, change orders, PO special instructions, work instructions, etc.) • Order entry and order tracking experience • Proficiency using the Austin PSO system • E-mail and internet (customer portal) experience • Knowledge of Parker parts and part numbers is a plus, but not required • Must be a self-starter, able to work independently, and motivated to follow through to closure • Ability to multi-task many projects at once, prioritize and escalate issues when appropriate • Ability to sit for long periods of time • Ability to get up frequently to retrieve documents, including from the shop

Competitive Compensation • Pay Range: $25/hourly to $26/hourly • Participation in Annual Incentive Program Benefit & Retirement Plans Parker offers competitive benefit programs, including: • Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost. • 401(k) Plan with company matching contributions at 100% of the first 5% of pay • Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay • Career development and tuition reimbursement • Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. • Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. • Paid Time Off and 13 Company-Paid Holidays.

Parker is committed to providing team members an Empowered, Inclusive and Values driven work environment that encourages learning and personal growth. We would love to have YOU on our TEAM! APPLY TODAY!!