Customer Success Manager, Global Delivery Partnerships Uber 1d ago
$97k - $137kTryApplyNow
- Customer Success Manager, Global Delivery PartnershipsUberBe an Early ApplicantFull TimemidChicago, Illinois, USPosted Today## Role OverviewUber is hiring a mid-level Customer Success Manager, Global Delivery Partnerships. This is a full-time role in Chicago. Part of Uber's Risk hiring, posted today. applications are still in the early window, before most candidates have applied. Full responsibilities, required qualifications, and the apply link are listed in the description below.## Salary ContextSalary is not disclosed in this posting. Market median for Mid-level Risk roles is $97k-$137k (based on 143 comparable listings). Many employers share specifics during the interview process or after an initial screen.## Resume Keywords to IncludeMake sure these keywords appear in your resume to improve ATS scoringSQLB2BCSMORBenefitsAsCustomerSuccessSign up free to auto-tailor your resume with all these keywords and get a higher ATS score## Job Description### About The RoleAs a Customer Success Manager (CSM) on the GDP Delivery team, you will play a critical role in ensuring merchant success across Uber's delivery platform. This role sits at the intersection of operations, data, and relationship management - you will use performance insights and operational expertise to drive real business outcomes for our merchant partners.The CSM is 70% focused on optimizing operational health - including operational efficiency, customer experience, and financial health - and 30% on enabling and driving revenue growth by supporting upselling and cross-selling efforts in close partnership with Account Managers (AMs).You will own merchant operational health end-to-end: diagnosing performance gaps, designing data-backed solutions, driving product adoption, and serving as a trusted advisor to your portfolio of merchant partners. You will work cross-functionally to advocate for your merchants and continuously improve our platform.### What You'll Do* Operational Optimization: Serve as a trusted operational advisor to merchants - diagnosing performance gaps, recommending Uber-backed solutions (e.g., POS integrations, menu optimization), and tracking key metrics like defect rate, uptime, and fulfillment speed to drive continuous improvement.* Performance & Insights: Monitor merchant performance using existing dashboards and reporting tools; lead QBR preparation and translate insights into clear recommendations for AMs and senior leadership.* Product Adoption & Engagement: Drive adoption of Uber's product suite (e.g., POS endpoints implemented) by developing tailored approaches and supporting pilot programs that increase feature utilization and merchant satisfaction.* Collaboration with Account Managers: Partner closely with AMs to share merchant feedback, align on account strategy, and run joint business reviews. Travel as needed for key client meetings.* Retention & Churn Prevention: Proactively identify at-risk storefronts, develop retention plans, and advocate cross-functionally to resolve issues before they escalate.### Basic Qualifications* At least 4 years of full time experience* Experience in B2B operations - Sales, Customer Success, Account Management, or upper management in retail/food industry* Bachelor's degree### Preferred Qualifications* Experience in consulting, account management, or a similar client-facing role* Experience in food delivery, third-party marketplaces, or high-growth tech companies* Proficiency in SQL, with the ability to pull and interpret data to support analysis and decision-making* Excellent communication, negotiation, and organizational skills - able to present* Demonstrated experience using performance metrics and customer insights to inform decisions and drive business outcomes* Analytical ability- Comfortable working with data and performance metrics; ability to translate insights into clear, actionable recommendations for merchants and internal stakeholders* Operational Excellence - Proven ability to identify merchant process inefficiencies and design scalable, data-backed solutions* Process Optimization - Proactively suggests and implements tailored solutions to improve efficiency at scale* Cross-Functional Collaboration - Strong ability to work across functions and drive influence with multiple stakeholders at varying levels of seniorityFor Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link For Chicago, IL-based roles: The base salary range for this role is USD$107,000 per year - USD$119,000 per year. For New York, NY-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For San Francisco, CA-based roles: The base salary range for this role is USD$119,000 per year - USD$132,000 per year. For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits. More details can be found at the following link
- J-18808-Ljbffr TryApplyNow
Vacancy posted 5 days ago
Similar jobs that could be interesting for youBased on the Customer Success Manager, Global Delivery Partnerships Uber 1d ago in Chicago, IL vacancy
$107k - $119k
TryApplyNow is hiring a mid-level Customer Success Manager for Global Delivery Partnerships based in Chicago. This full-time role focuses on optimizing operational health and driving revenue growth for merchant partners. The successful candidate will have over 4 years of...PartnershipFull time- ITS Customer Success Manager - Central US Join to apply for the ITS Customer Success... ...- Central US 2 weeks ago Be among the first 25 applicants... ...features. Miovision is a global industry leading company... ...energized by building meaningful partnerships and solving real problems,...PartnershipFull timeRemote workWeekend work
- ...Customer Success Manager The Customer team is the cornerstone of renewals and expansion at Tractian... ..., retention, and growth within our global customer base. By deepening... ...delivers immediate ROI, fosters long-term partnerships, and drives world-class net revenue retention...PartnershipImmediate start
TRACTIAN
Chicago, IL3 days ago $100k - $110k
...Customer Success Manager Chicago, Remote Come for the mission. Stay for the healthtech innovation... ...'s Best Places to Work while growing globally to over 300 team members. We're... ...risk goes unnoticed. On-the-Road Partnership: Travel to meet with customers and their...PartnershipTemporary workWork at officeLocal areaRemote workFlexible hoursHealthJoy
Chicago, IL7 hours ago$140.8k - $203.86k
...Role Summary Lead global procurement team to manage sourcing activity, develop and... ...operations to ensure on‑time delivery and high quality, and... ...components and strengthen partnerships with key suppliers. Lead... ...expedite materials, fulfill customer orders, and grow revenue....PartnershipContract workLocal areaFlexible hoursLittelfuse
Chicago, IL4 days ago- ...TwinThread is seeking a Payments Client Manager to join our Global Payments Corporate Sales team in Chicago, Illinois. In this role, you will build and nurture strategic client partnerships, serving as the primary advisor for a portfolio of complex clients. You will collaborate...Partnership
TwinThread LLC
Chicago, IL3 days ago $100k - $115k
## Customer Success ManagerApplylocations: Chicago Office, United Statestime... ...id: JR101887Darktrace is a global leader in AI for... ...Enterprise Customer Success Manager role, you will be managing a... ...team members.* Build strategic partnerships with Renewal Directors, Sales...PartnershipBase plus commissionWork at office- ...optimizes the movement of products globally, delivering better... ...sustainability, and value for our customers. As the supply chain... ...Accountabilities The Customer Success Manager (Sr. Manager/Principal)... ...ensure continued and expanding partnership Maintain a deep...PartnershipContract workWork at office
- ...essential. Better for our customers. Better for their... ...we’re redefining how global supply chains operate.... ...products, serving customers, managing people, or running... ...The Customer Success Manager (Sr. Manager/Principal... ...continued and expanding partnership. Maintain a deep...PartnershipContract workWork at office
$140.8k - $203.86k
...Illinois, USA, we serve customers across industrial,... ...advanced automation. Our global reach is matched by a... ...global procurement team to manage sourcing activity... ...operation to ensure on time delivery and high quality to... ..., strengthen partnership with key suppliers....PartnershipContract workWorldwideFlexible hoursLittelfuse
Chicago, IL4 days ago$81.6k - $120k
About the Team The Customer Success Team is part of DoorDash's... ...customers. We are a diverse, global team working to help... ...Customer Success Manager (Senior CSM) to drive strategic partnership, retention, and growth... ...enabling door‑to‑door delivery, and we are looking for...PartnershipHourly payWork at officeLocal areaFlexible hours$248k - $379k
...Global Client Executive 2, Strategic Accounts, Marketing Solutions The... ...for a seasoned seller with a proven success in managing large, complex, partnerships, to join our Strategic Accounts (SA... ...and often most challenging global customers, in order to help them reach their...PartnershipWork at officeFlexible hoursLinkedIn
Chicago, IL3 days ago$85k - $100k
Customer Success Manager - Rental Franchises Chicago, IL Full-time Departments... ...and reliability on a global scale. Founded in 2016, we... ...M in funding and strategic partnerships with industry giants such as... ...dealerships, wholesale auctions, delivery fleets, seaports, and more....PartnershipFull timeLocal area- ...unprecedented opportunity to put the global economy within everyone’s reach while... ...your career. About the team Stripe’s Customer Success Managers (CSM) oversee the post-sales... ...maximum value of their investment. This partnership drives user success, increases retention...Partnership
$110k - $145k
...for a National Account Manager, Global Discounters and are... ...across key Value Channel customers, including ALDI,... ...US, resulting in the delivery of sales and profit growth... ...execution. Success in this role requires... ...and long-term business partnership success Deliver...PartnershipFerrero
Chicago, IL1 day ago$144k - $163.2k
The Asana Customer Success Team is at the forefront of the next industrial... .... As a Customer Success Manager for Top Accounts, you are not... ...up to 25% travel) to deepen partnerships and ensure successful deployment... ...that every one of our global team members can work together...PartnershipWork at officeWork from home- Overview Customer Success Manager, Digital Touch | Customer Success | North America... ...means being part of a global effort of over 2,000 team members... ...to streamline service delivery and operational efficiency... ...seamless renewal processes in partnership with Renewals Specialists...PartnershipRemote work
- Overview Strategic Customer Success Manager, NA Location : Chicago Office or Remote... ...up to 5% Serrala is the global leader in finance process... ...be reflected in your strong partnership with the global Account Management... ...ROI and consistent value delivery, you steadily increase the...PartnershipPermanent employmentFull timeWork at officeLocal areaImmediate startRemote workWorldwide
$66k - $71.5k
Job Description: The Global Engagement Manager supports The Community Solution... ...supervisor, the Director of Partnership Development will provide... ...monitor and evaluate the success of activities and report appropriately... ...intelligence and customer service within multi-...PartnershipFull timeLocal areaRemote workWeekend workAfternoon shift- ...Koitecc Solutions is seeking a Global Accounting Product Lead, SVP to drive the evolution... ...who can lead through influence and partnership, delivering significant client and business... ...experience in the financial services and product management sectors. A hybrid work arrangement is...Partnership
Koitecc Solutions
Chicago, IL3 days ago - ...Global Account Director If you love building big-picture client partnerships and making complex global programs run smoothly, this role is made for you. You'll lead strategic... ..., consistency, and quality matter every day. Managing budgets, forecasts, pricing, and...PartnershipWork at officeRemote work
BCD TripTech
Chicago, IL18 hours ago $110.7k - $185.25k
..., you’ll be part of a global community that values... ...The Global Procurement Manager role provides a unique... ...sourcing strategies in partnership with fleet operations... ...Productivity & Value Delivery: Deliver annual productivity... .... Demonstrated success in influencing peers across...PartnershipContract workLocal areaPepsiCo
Chicago, IL18 hours ago$290k - $340k
...are improving the global financial system... ...Clarity to Act”. Our customers are large and... ...Head of Customer Success, you will own the... ...disciplined retention management, pricing... ...conversation around value delivery and adoption... ...Cross-Functional Partnership Serve as the definitive...PartnershipFull timeWork at officeLocal areaShift work- ...team in the U.S. As a Global Accounts Director, you... ...relationships with existing customers, and driving our... ...strategies in your territory, managing complex enterprise... ...Supporting Sales team success through teamwork and... ..., Public Sector) and partnerships with Strategic Channel...PartnershipTemporary workFlexible hours
Lakeside Software
Chicago, IL3 days ago $144k - $160k
Position: Manager of Global Digital Delivery Location: Evanston, IL Job Id: 1728 # of Openings: 1 Job... ...responsible for the coordination and successful delivery of various digital... ...justify delivery‑related budgets in partnership with IT, finance, and product leadership...PartnershipWork at officeRelocation packageFlexible hours2 days per week- ...Purpose The Sr. Global Account Manager is a senior-level... ...most strategic global customer relationships. This... ...world-class service delivery, continuous improvement... ...long-term partnerships, engineers scalable... ...performance. Ensure successful execution of global...PartnershipContract workWork at officeLocal areaShift work
PGL
Franklin Park, IL18 hours ago $137.4k - $233.6k
...Responsibilities Lead the global accounting product portfolio across fund, insurance, partnership, and related capabilities. Set... ...and business cases. Support delivery across product lifecycle stages... ...financial services and product management. Deep accounting product...Partnership001 The Northern Trust Company
Chicago, IL3 days ago$240k - $375k
...Global Account Executive / GM- Capital Markets... ...spectrum covering Investment Management, Asset Servicing,... ...to achieve collective success. Key responsibilities... ...share and enhance client partnership longevity. Serving... ...and ensuring seamless delivery of services aligned...PartnershipMinimum wage$72.76k - $116.53k
...Client Solutions Manager - Financial Services - Global Business Solutions - Chicago Location: Chicago... ...Cultivate and maintain strategic partnerships with clients, serving as a trusted... ...and best practices to drive campaign success. Analyze campaign data to identify...PartnershipTemporary workTik Tok
Chicago, IL3 days ago$111.2k - $309.8k
...Global Key Account Director, Consumer Health... ..., Key Account Management to lead and accelerate... ...enterprise-level partnerships spanning IQVIA's... ...including sales, delivery, consulting,... ...FMCG ~ Proven success leading large, complex... ...goal of helping customers improve the lives...PartnershipFull timePart timeImmediate startRemote workWorldwideIQVIA
Chicago, IL6 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager, Global Delivery Partnerships Uber 1d ago. Be the first to apply!
Related searches
- client success manager Chicago, IL
- customer success executive Chicago, IL
- technical customer success manager Chicago, IL
- enterprise customer success manager Chicago, IL
- strategic customer success manager Chicago, IL
- customer success manager Chicago, IL
- sr. customer success manager Chicago, IL
- customer success manager remote Chicago, IL
- success manager Chicago, IL
- educational customer success manager Chicago, IL