Hotel Front Desk Agent

Hotel Front Desk Agent

Essential Responsibilities

Makes hotel and conference room reservations by checking availability, confirming schedule, and forecasting future occupancy.

Welcomes guests by greeting them; answering questions; responding to requests.

Registers guests by obtaining or confirming room requirements; verifying pre-registration; assigning room; obtaining information and signatures; issuing keys.

Collects revenue by entering services and charges; computing bill, obtains payment by verifying credit cards or obtaining cash, and reports any discrepancies.

Directs guests to room if needed.

Conveys information to guests by receiving and transmitting messages, mail, facsimiles, packages, etc.

Provides information to guests by answering inquiries regarding hotel and other services guests may require such as transportation, food, etc.

Maintains records by entering room and guest account data into database and/or appropriate logs.

Contributes to team effort by accomplishing related results as needed.

Performs light janitorial duties in public restrooms, conference room, and storage areas, takes out trash from public use areas, cleans and maintains internal and external public use areas, etc.

Operates hotel vehicle to pick up guests from and deliver guests to airport.

Other duties as assigned.

Working Environment and Physical Demands

The physical demands described here are representative of those that must be met by an employee to perform the essential responsibilities of the position.

• Shift Work is Required
• Frequently required to sit for long periods of time
• Occasionally required to lift objects of no more than fifty pounds
• Occasionally required to climb ladders, crawl under fixtures, furniture, etc., or crawl into or behind confined spaces
• May be exposed to harsh or toxic chemicals used for cleaning