CST Team Lead (Licensed Professional)

Job Description

Job Description

R&C Consulting Group, Inc.

Job Description: CST Team Lead (Licensed Professional)

Department: Clinical Services
Position Title: Community Support Team (CST) Team Lead – Licensed Professional
Reports To: Clinical Director or Designated Clinical Supervisor
Employment Type: Full-Time
Work Setting: Community-Based Services and Office-Based Administration
Location: Assigned Service Area

Position Summary

The CST Team Lead (Licensed Professional) is responsible for providing clinical leadership, supervision, coordination, and oversight of Community Support Team services for individuals experiencing serious mental health challenges and related functional difficulties. This position supports the delivery of person-centered, recovery-oriented, trauma-informed, and community-based behavioral health services.

The CST Team Lead ensures that services are delivered in accordance with individualized service plans, clinical best practices, applicable North Carolina regulations, Medicaid requirements, and R&C Consulting Group, Inc.’s policies and procedures. The Team Lead collaborates with clients, families, behavioral health providers, community organizations, and other stakeholders to promote stability, independence, recovery, and improved quality of life.

Essential Duties and Responsibilities

1. Clinical Leadership and Team Supervision

• Provide day-to-day leadership and clinical guidance to CST team members.
• Coordinate team activities, assignments, staffing coverage, and service delivery schedules.
• Facilitate team meetings, case consultations, and discussions regarding client progress and treatment barriers.
• Provide clinical consultation and support to staff within the scope of the Team Lead’s credentials and supervisory authority.
• Monitor staff performance, productivity, documentation, and compliance with established clinical standards.
• Identify training needs and support ongoing professional development.

2. Client Assessment and Service Planning

• Oversee the coordination and implementation of individualized, person-centered service plans.
• Ensure client needs, strengths, preferences, risks, and recovery goals are appropriately addressed.
• Support timely assessments, reassessments, treatment planning, and service plan reviews as required.
• Monitor client progress and coordinate modifications to services when clinically indicated.
• Promote client participation, self-determination, independence, and community integration.

3. Direct Clinical Services

• Provide direct clinical services, assessments, interventions, and consultations as permitted by the employee’s license and assigned role.
• Support crisis prevention, crisis response, safety planning, and stabilization efforts.
• Assist with identifying barriers to treatment engagement and developing strategies to improve participation.
• Coordinate appropriate referrals for psychiatric care, medication management, substance use services, primary care, housing, employment, and other community resources.
• Maintain professional boundaries and uphold client confidentiality.

4. Documentation and Regulatory Compliance

• Review clinical records to ensure documentation is accurate, timely, complete, and consistent with services provided.
• Monitor compliance with applicable North Carolina DHHS, NC Medicaid, payer, and organizational requirements.
• Ensure service documentation supports medical necessity, authorization requirements, and billing accuracy.
• Monitor service authorizations, required assessments, treatment plan updates, and other clinical deadlines.
• Assist with internal audits, quality reviews, corrective action plans, and preparation for external reviews or accreditation surveys.
• Protect confidential client information in accordance with HIPAA and applicable privacy requirements.

5. Crisis Management and Risk Assessment

• Assist with the identification and management of clinical risks, including behavioral health crises and potential safety concerns.
• Coordinate appropriate crisis interventions and referrals to higher levels of care when necessary.
• Support staff in following established emergency, incident reporting, and escalation procedures.
• Ensure significant incidents are documented and reported according to organizational and regulatory requirements.
• Participate in post-crisis reviews and service planning to reduce the likelihood of future crises.

6. Interdisciplinary Care Coordination

• Collaborate with psychiatrists, therapists, primary care providers, hospitals, case managers, families, and community partners as appropriate and authorized.
• Coordinate transitions between inpatient, outpatient, crisis, and community-based services.
• Advocate for clients’ access to appropriate treatment and community resources.
• Facilitate communication among team members to support continuity of care.
• Develop and maintain collaborative relationships with community agencies and referral sources.

7. Quality Assurance and Performance Improvement

• Monitor clinical outcomes, service effectiveness, client engagement, and progress toward established goals.
• Identify documentation deficiencies, service delivery concerns, and opportunities for improvement.
• Participate in quality assurance initiatives, utilization review, chart audits, and performance improvement activities.
• Develop and implement corrective action steps in collaboration with clinical leadership.
• Promote evidence-informed practices and adherence to organizational clinical standards.

8. Staff Development and Accountability

• Assist with staff orientation, onboarding, competency assessments, and ongoing training.
• Reinforce policies related to professional conduct, ethics, confidentiality, documentation, and client rights.
• Provide coaching and constructive feedback to support staff effectiveness.
• Report performance concerns, compliance issues, and training needs to the appropriate supervisor.
• Promote teamwork, accountability, cultural responsiveness, and a respectful workplace.

9. Administrative and Operational Responsibilities

• Maintain accurate team schedules, productivity information, service records, and required reports.
• Monitor caseload distribution and coordinate coverage to support continuity of services.
• Communicate operational needs, staffing concerns, and service delivery barriers to clinical leadership.
• Participate in leadership meetings, case reviews, audits, and organizational initiatives.
• Perform other duties consistent with the position and organizational needs.

Minimum Qualifications

• Current, active North Carolina clinical license appropriate to the position and scope of practice, such as LCSW, LCMHC, LMFT, or another license accepted by applicable program requirements.
• Education and experience consistent with the applicable CST service definition, Medicaid clinical coverage policies, and organizational requirements.
• Demonstrated experience in behavioral health, community-based mental health services, clinical coordination, or a related field.
• Experience providing clinical leadership, supervision, or team coordination preferred or required as applicable.
• Knowledge of person-centered planning, crisis intervention, recovery-oriented care, clinical documentation, and community resource coordination.
• Ability to communicate effectively with clients, families, clinical professionals, and community partners.
• Proficiency in electronic health records and clinical documentation systems.
• Ability to meet applicable background check, credentialing, training, and other employment requirements.

Core Competencies

• Clinical leadership and decision-making
• Team supervision and staff development
• Crisis intervention and risk management
• Clinical documentation and regulatory compliance
• Care coordination and community collaboration
• Person-centered and trauma-informed care
• Ethical practice and confidentiality
• Organization, communication, and problem-solving
• Quality assurance and continuous improvement

Work Requirements

• Ability to work in office, community, and other approved service settings.
• Ability to travel locally to provide or coordinate services, attend meetings, and support client care.
• Availability to respond to clinical or operational concerns in accordance with assigned responsibilities and established on-call procedures, if applicable.
• Ability to maintain required documentation, meet deadlines, and manage competing priorities.
• Ability to perform essential job functions with or without reasonable accommodation.

Performance Expectations

Performance will be evaluated based on:

• Quality, timeliness, and accuracy of clinical documentation.
• Compliance with applicable clinical, licensing, Medicaid, and organizational requirements.
• Effectiveness of team coordination and staff support.
• Client engagement, continuity of care, and progress toward individualized goals.
• Timely identification and escalation of clinical risks.
• Completion of required audits, reports, training, and corrective actions.
• Professional conduct, communication, and collaboration with clinical leadership.

Equal Employment Opportunity

R&C Consulting Group, Inc. is committed to maintaining a professional, respectful, and inclusive workplace. Employment decisions are made in accordance with applicable employment laws and organizational policies.

Disclaimer: This job description outlines the general nature and level of work associated with the position. It is not intended to be an exhaustive list of duties. Responsibilities may be modified based on organizational needs, applicable regulations, and the employee’s qualifications and scope of practice.