Field Service Diesel Technician

Job Summary Technical specialist and primary customer support contact to diagnose and execute complex repairs to engine products at the customer's site. Key Responsibilities Establishes and develops productive customer relations ensuring prompt and efficient attention to customer needs. Applies specialized tools and follows documented procedures to diagnose and complete complex repairs at customer site. Performs preventative maintenance activities per documented schedules and standards on engines and related components in the field. Escalates unresolved issues to product specialists or supervisor. Coaches and develops technicians and/or apprentices, provides work direction, reviews repair plans, parts lists, etc. Completes required documentation such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens. Identifies additional sales and service opportunities with customer. Completes training in line with skill and business requirements. Maintains service vehicle and tools for cleanliness and proper operation. Ensures adherence to all relevant health, safety & environmental policies, procedures and legislation and reports any issues/ incidents to site management and supervisor. Safety observation. Customer communication. Customer service. Technical communication and escalation to support teams and persons. Maintaining shared service vehicle. Managing company credit card. Commercial travel to job sites by plane (approx. 50% of jobs). Verifying unit information including hours/miles on unit, make and model of unit. Documenting time and submitting hours on job. Competencies Communicates effectively – developing and delivering multimode communications that convey a clear understanding of unique needs of different audiences. Customer focus – building strong customer relationships and delivering customer‑centric solutions. Develops talent – developing people to meet both their career goals and the organization’s goals. Manages complexity – making sense of complex, high‑quantity, and sometimes contradictory information to solve problems. Manages conflict – handling conflict situations effectively, with a minimum of noise. Self-development – actively seeking new ways to grow and be challenged using both formal and informal development channels. Health and Safety Fundamentals – champions and models proactive health and safety behaviours. Diagnostics Application – translates customer complaints to develop troubleshooting plan, troubleshoots issue following guided work flows, procedures, specialized equipment, etc., validates repair and documents results. Electronic Service Tool Application – identifies the suite of available hardware and software tools required for a service event, utilizes appropriate electronic tool set, interprets results or recommendations to determine next steps. Engine Systems Interactions – interprets and analyses interactions of internal and external electrical and mechanical systems, applies tools, service publications, and measurements to diagnose and repair. Product Repair and Maintenance – repairs and maintains mechanical/electrical products per guidelines, uses required tools, inspects and replaces parts, performs progressive damage check. Service Documentation – creates and verifies customer, equipment and technical information, captures data using required service tools, documents required information in the service management system. Technical Escalation – obtains product technical issue information, utilizes available resources, elevates issues to higher level of expertise, captures all steps in the database for seamless transitions. Values differences – recognizing the value of different perspectives and cultures. Education, Licenses & Certifications Apprentice Trained Engine Technician (Preferred) Vocational diploma from relevant technical institution Locally valid driving permit May require licensing for compliance with export controls or sanctions regulations. Experience Significant field service work experience. Expert level knowledge of and/or experience with engine products. Customer service experience. Experience providing technical advice and coaching to more junior technicians (preferred). Working on Cummins diesel engines in a variety of applications (automotive, marine, industrial, power generation). Use of Cummins Insite. Use of Cummins Quickserve Online. Use of Cumminsparts.com (preferred). Ability to operate and test engines in multiple applications and environments within the safety guidelines provided by Cummins. DOT Requirements A CDL may be required to obtain upon hire. Federal law requires a CDL holder to be 21 years of age or older. A current valid license is required for this role. This role requires a 5‑year motor vehicle report, free from major violations. This role requires the applicant to pass a Department of Transportation (DOT) physical. 3 years driving experience. This role is subject to Department of Transportation (DOT) driving regulations including Hours of Service and Electronic Log Booking Device use. Federal law requires operators of commercial vehicles to be 21 years of age or older; applicant must be 21. Benefits Min Salary: $34.72 Max Salary: $52.01 Relocation Package: Yes Equal Opportunity Statement At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E‑Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I‑9 to confirm work authorization. Visit to know your rights on workplace discrimination. #J-18808-Ljbffr