Windows Systems Engineer

THIS ROLE WILL BE ONSITE 5 DAYS PER WEEK IN ATLANTA.

NO H1S OR 3RD PARTIES

ROLE DESCRIPTION

Fast-paced MSP has a long-term contract opportunity for a Windows Systems Engineer to join their team. The Systems Engineer is responsible for providing frontline technical support, infrastructure maintenance, and operational troubleshooting across multiple client environments. This role requires strong problem-solving skills, disciplined troubleshooting methodology, and a solid foundational understanding of Active Directory, Microsoft 365, networking, and endpoint management.

The Systems Engineer serves as a key technical liaison between clients, consulting staff, and third-party vendors to ensure that infrastructure issues are resolved efficiently and that client environments remain secure, stable, and aligned with our operational standards. The ideal candidate approaches technical problems methodically, communicates clearly with users, and continues to develop deeper technical expertise over time. Based in Atlanta, this role has a strong emphasis on direct, onsite client engagement - including breakfix and hands-on operational support - serving as our frontline technical presence for key Atlanta-area clients. While responsibilities span multiple clients, the candidate should expect to be onsite at client locations the majority of the work week.

KEY RESPONSIBILITIES

User Support & Troubleshooting
• Diagnose and resolve workstation login issues across Windows-based environments
• Troubleshoot Microsoft Outlook and Microsoft 365 connectivity issues
• Support multi-factor authentication (MFA) and identity-related access issues
• Resolve OneDrive synchronization and file access problems
• Troubleshoot application performance and workstation-related issues
• Escalate complex infrastructure issues appropriately while providing detailed technical context

Active Directory Support
• Manage user accounts, permissions, and group memberships within Active Directory
• Investigate and resolve account lockouts and authentication failures
• Support Group Policy troubleshooting and configuration validation
• Assist with printer mapping, drive mapping, and related domain services issues

Microsoft 365 Support
• Provide support for Exchange Online users and mailbox-related issues
• Assist with Conditional Access troubleshooting and access policy enforcement
• Monitor Microsoft 365 service health and communicate service disruptions when necessary
• Support SharePoint and OneDrive access troubleshooting

Endpoint & Device Support
• Support Windows and iOS devices used within client environments
• Diagnose endpoint performance bottlenecks and system instability
• Assist with issues involving Intune-managed devices
• Maintain workstation security posture through updates, configuration, and troubleshooting

Basic Networking Troubleshooting
• Diagnose DNS resolution issues and general network connectivity problems
• Perform layered troubleshooting across workstation, network, and service components
• Identify infrastructure-level issues and escalate appropriately to senior engineers

Client Engagement & Technical Coordination
• Act as a technical liaison between company, client personnel, and third-party vendors
• Communicate clearly with users during troubleshooting and issue resolution
• Provide professional, white-glove support consistent with our service standards

Documentation & Operational Discipline
• Create and maintain documentation for client systems, troubleshooting procedures, and configuration changes
• Document proposed environmental changes and submit for appropriate review and approval
• Maintain transparency with leadership regarding open issues, risks, and resolution status

Operational Excellence & Accountability
• Maintain a secure and confidential working environment consistent with financial services standards
• Adhere to internal procedures, checklists, and technical standards
• Demonstrate strong personal accountability and disciplined troubleshooting practices

TRAVEL/JOB EXPECTATIONS
• This role is based in Atlanta, GA and is expected to work onsite at client locations a minimum of 3 days per week, and up to 5 days per week as client needs require. The primary focus is supporting key clients in the Atlanta area, with occasional travel along the East Coast as needed.
• Ability to lift and move equipment weighing up to 50 pounds.
• Adherence to the Information Security Management System (ISMS) framework:

o The ISMS consists of processes and controls to manage the firm's data security with a goal of protecting the confidentiality, integrity, and availability of information assets for clients and of the firm.

o Personnel are expected to contribute continuously to the ISMS framework by:

o Reporting incidents, events, and potential threats

o Identifying weaknesses within the ISMS and reporting them

o Providing recommendations for improvement for both the security infrastructure and related operating procedures

o Recognizing the implications of non-conformance
• This job description is not intended to cover or describe all tasks, duties, and responsibilities that may be required, nor does this constitute an offer of employment.
• Company retains the right to modify or add tasks, duties, and responsibilities at any time, with or without notice.

DESIRED QUALIFICATIONS
• Associate's or Bachelor's degree in a computer-related field
• 5-7 years of IT experience, preferably within the financial services sector
• Foundational understanding of Active Directory administration
• Basic experience supporting Microsoft 365 environments
• Strong troubleshooting methodology and analytical problem-solving skills
• Familiarity with Windows networking fundamentals including DNS and IP configuration
• Ability to interpret logs and diagnostic tools during troubleshooting
• Strong verbal, written, and interpersonal communication skills
• Experience working in secure and confidential environments

Preferred experience may include:
• Exposure to Group Policy configuration and troubleshooting
• Experience supporting Microsoft 365 users and services
• Familiarity with Microsoft Intune or endpoint management tools
• Basic PowerShell familiarity
• Experience in a multi-client consulting or managed services environment

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