First Shift Front Desk Agent

Benefits:

401(k)

Employee discounts

Paid time off

Benefits/Perks

Flexible Scheduling

Career Advancement Opportunities

401K program

PTO Paid Leave program

Job Summary

We are seeking a positive, friendly Front Desk Agent to provide exceptional service to our hotel guests during the hours of 7a-3p, first shift. The Front Desk Agent will assist guests with the check-in and check-out processes, issue room keys, and process payments. Responsibilities also include maintaining communication with housekeeping staff to coordinate room availability, answering guest inquiries, and completing paperwork promptly and accurately. The Front Desk Agent must possess excellent communication skills and the ability to stay positive even when faced with challenging situations. Your goal is to provide guests with an exceptional customer service experience.

First shift workers also keep the breakfast stocked and cleaned during breakfast hours and then tear down and clean up when breakfast ends. Cleaning duties include Dishes, wiping off surfaces, sweeping, mopping, vacuuming. Kitchen sanitation and standards must be followed. Food Handlers Certificate is needed.

Responsibilities

Monitor the maintain knowledge of hotel operations and activities

Take reservations and answer questions via phone, email, and in-person

Build rapport with guests and identify their needs through friendly conversation and open-ended questions

Describe the features and amenities of guest rooms

Ensure compliance with health and quality standards

washing, drying, folding and putting away laundry

receive and put away incoming deliveries, rotating items first in first out

Take out trash and keep trash can clean

Cleaning in Front Desk, public areas, back laundry room area and Lounge/Breakfast area

Answering telephone calls, emails

Communication with General Manager of property

Check guests in and out of facility

Create, modify or cancel room reservations

"Open" the pool every morning

Qualifications

Friendly and outgoing personality

Familiarity with hospitality industry standards

Proficient in English; knowledge of other languages is a plus

Computer literacy

Able to resolve issues with a customer-focused orientation

Able to lift 30 pounds

Because we have an on site beer and wine lounge must be at least 21 years of age

High School Diploma or GED equivalent

Be able to stand for up to 8 hour shift

Be able to type at least 35 words per minute