Tour Ambassador

: Responsibilities: The Tour Ambassador will be a dynamic, interactive role within the venue with a specific focus on the guest experience and how the guest relates to the overall venue experience. This position reports directly to the Operations Manager.

• Greeting guests as they enter assigned areas.
• Ensuring safety of our guests while waiting, on tour or in assigned areas.
• Providing facts and historical information about the city, visible landmarks, pointing out features of interest and answering questions.
• Conduct in-depth, specialized talks and walking tours of the Observatory.
• Providing a high level of customer service for the guest, resolving issues and referring issues to a Supervisor as necessary to ensure a pleasant experience.
• Create and prepare specified tour material as needed.
• Ability to perform and present information in a concise, legible manner to our guests - must be able to speak loudly and clearly and have a commanding presence.
• Performs other duties as necessary or required by management.
• Non-traditional hours (Nights, Weekends & Holidays as necessary)

Qualifications:

• Bachelor's Degree
• Minimum 2-4 years' tour guide or related experience, preferably in an attraction, entertainment or hospitality environment.
• HIGH level of demonstrated professionalism and customer service.
• Excellent written and verbal skills - multi-lingual a plus.
• Proficient in Microsoft Office (Word, Excel, Power Point) - an interest and proficiency in interactive presentations and social media is a plus.
• Quick learner with ability to handle multiple projects and meet deadlines.
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
• Pre-existing knowledge of the area history and familiarity with area landmarks preferred.

Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training. Legends is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information.

Education

• Bachelors or better in Other

Skills

• Customer Service
• Microsoft Office(Excel, PPT, Word, Outlook)