GUEST SERVICES TEAM (THE WAGS CLUB LUXURY PET RESORT)

Job Description

Job Description

THE WAGS CLUB IS COMING TO TEXAS!

Join the Launch Team for Dallas' Newest Luxury Pet Resort

Full-Time | Starting Pay: $14–$15 per hour DOE
Multiple Positions Available

For more than 13 years, The Wags Club has delivered exceptional pet care and customer service to thousands of pet owners throughout Los Angeles.

Now we're bringing that same luxury experience to Dallas.

We're searching for Guest Services Team Leads to help launch our first Texas location and play a key role in creating the guest experience that will define our brand for years to come.

This is more than a front desk position.

This is an opportunity to help establish the culture, service standards, and hospitality experience of a luxury pet resort from day one.

Why Join The Wags Club?

• Founding team member of our first Texas location
• Help launch a proven 13-year Los Angeles success story
• Luxury daycare, boarding, grooming, and spa environment
• Opportunity for future advancement
• Help shape the culture and standards of a new facility

What You'll Do

As a Guest Services Team Lead, you'll be one of the first people our guests meet and one of the most important ambassadors of our brand.

You'll assist clients with reservations, check-ins, check-outs, daycare, boarding, grooming, and membership services while helping ensure the front desk operates smoothly and professionally each day.

This is a fast-paced hospitality position that requires strong communication, organization, and problem-solving skills. You'll help support team members, manage multiple priorities, resolve guest concerns, answer questions, and maintain the high standards expected of a luxury pet resort.

The ideal candidate enjoys working with both people and pets and takes pride in creating exceptional experiences even during busy periods.

Qualifications

• Strong customer service experience
• Leadership experience preferred
• Excellent communication and organizational skills
• Ability to multitask in a fast-paced environment
• Professional appearance and demeanor
• Hospitality, retail leadership, veterinary, or pet-care experience is a plus
• Passion for delivering exceptional guest experiences

Benefits Include

• Health, Dental, and Vision benefits available after the introductory employment period
• Free daycare for your dog while you're working
• 50% employee discount on additional services
• Opportunities for growth and advancement
• The opportunity to help build a flagship Texas location from day one

Ready to become part of the founding team?

Apply through this posting and tell us about your customer service and leadership experience, and why you'd be a great fit for The Wags Club. Qualified candidates will be contacted directly to schedule an interview as we build our Dallas launch team.