Customer Service Representative

Customer Service Representative

This role is based in a modern, brand-new office, designed to support collaboration, energy, and productivity. The workspace features a contemporary, pit-style layout with great energy on the floor and a welcoming kitchen area.

Training typically runs for 2 to 4 weeks, with hours from 8:00 a.m. to 4:30 p.m. After training, shift options include 9:00 a.m. to 5:30 p.m., 9:30 a.m. to 6:00 p.m., or 10:00 a.m. to 6:30 p.m. The role includes the opportunity to work from home on Mondays and Fridays from the start, while working on-site on other days.

About the Role

We are seeking a proactive and customer-focused Customer Service Representative to join a dynamic, fast-paced team supporting customers through service requests and issue resolution. In this role, you will serve as a key point of contact for customers and service partners, ensuring requests are handled efficiently, accurately, and with a high level of care.

This position blends customer service, coordination, and problem-solving—ideal for someone who enjoys multitasking and making a real impact on the customer experience.

*This is not a call center role. There will be about 10-20 calls a day and you will be working off cases.

What We're Looking For

• 2+ years of recent strong customer service experience within an office setting (logistics, utilities, manufacturing, consumer goods, services, etc).
• Ability to multitask and manage competing priorities in a fast-paced setting
• Excellent communication skills—both written and verbal
• Strong attention to detail with accurate data entry and documentation skills
• Problem-solving mindset with the ability to think critically and adapt quickly
• Comfortable using multiple systems and basic Microsoft Office tools
• Reliable, self-motivated, and team-oriented

What You'll Do

• Serve as the primary point of contact for customers, service partners, and internal teams via phone and email
• Manage incoming service requests and ensure timely follow-up through to resolution
• Coordinate with service partners to schedule and complete customer requests
• Handle urgent or escalated service situations with a sense of urgency and professionalism
• Track, update, and document customer interactions and service details in internal systems
• Monitor open requests and proactively follow up to ensure completion and customer satisfaction
• Support high-volume workflows by prioritizing tasks and managing multiple requests simultaneously
• Assist in identifying and onboarding service partners when coverage is needed
• Collaborate with cross-functional teams to resolve issues and improve overall service delivery
• Provide clear, friendly communication while addressing questions, concerns, and service updates

Nice to Have

• Experience in scheduling, dispatch, or coordinating services
• Background in handling high volumes of customer requests or case management
• Exposure to vendor or partner coordination
• Experience working in a metrics-driven or service-level-focused environment

Job Type & Location: This is a Permanent position based out of Aurora, IL.

Pay and Benefits: The pay range for this position is $23.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type: This is a hybrid position in Aurora, IL.

Application Deadline: This position is anticipated to close on Jun 15, 2026.