Intake Advisor (5140C), Haas Undergraduate Program Office #88106

Haas Undergraduate Program Intake Advisor

At the University of California, Berkeley, we are dedicated to fostering a community where everyone feels welcome and can thrive. Our culture of openness, freedom, and belonging makes it a special place for students, faculty, and staff, who are among the most talented and accomplished anywhere, including Nobel laureates, Pulitzer Prize winners, and MacArthur Fellows. Since our founding in 1868, we have been an engine for innovation - driving intellectual, economic, and social progress that benefits California, the U.S., and beyond. Together, we change the world. At Berkeley, the best careers are built on a foundation of continuous learning and growth. We actively support professional development by providing all full-time staff employees with at least 80 hours of paid time per year and provide space for supportive colleague communities via numerous employee resource groups. We invite applicants who are inspired by our Principles of Community and who are eager to be part of our exciting Strategic Plan, which charts Berkeley's next era of excellence.

UC Berkeley's Haas School of Business offers a unique opportunity to champion new ideas, collaborate across boundaries, and continually learn in a workplace committed to creating a welcoming environment for all. Our distinctive culture is captured within our four Defining Leadership Principles: Question the Status Quo, Confidence Without Attitude, Students Always, and Beyond Yourself. These principles distinguish Berkeley Haas as a unique environment, conducive to teamwork, collaboration, and career growth.

The Undergraduate Program Office (UGPO) is part of the larger Haas Undergraduate Programs. There are four distinct undergraduate programs within the Haas School of Business: Spieker Undergraduate Business Program, Global Management Program, Robinson Life Sciences, Business, and Entrepreneurship Program (LSBE), and Management, Entrepreneurship, and Technology Program (M.E.T.). The Undergraduate Program Office has three distinct teams: Admissions, Academics, and Student Affairs who support the undergraduate business students. The team created a set of values together rooted in collaboration and support for one another. Diversity, equity, inclusion, justice, and belonging principles are valued and intentionally integrated in the strategic plan.

Responsibilities

The Intake Advisor serves as the first point of contact for students requesting Haas Undergraduate Program services. The Intake Advisor oversees Haas Undergraduate in-person and virtual front desks and Haas email advising services. Additionally, Intake Advisors clarify general College and major policies and procedures, provide guidance on petition and form submissions, and help students assess whether to make an appointment with a Haas College Advisor or other resource on campus. Additionally, the Intake Advisor manages the Haas Undergraduate Program Office front reception area, which includes print and electronic student communications. They also support the Haas Undergraduate Program with daily operations by ordering supplies, reviewing invoices, and tracking reimbursements when needed. The role requires a broad understanding of administrative functions and technical problems involved in a fast-paced, academic advising office at a large public university.

• General Advising - 35% Manage and staff the reception area and maintain a professional and positive attitude when responding to inquiries, requests, or complaints from students, parents, faculty, or staff. Create communication strategy (important events, dates, deadlines) for reception area, along with signage for closures. Apply general advising concepts to identify students' needs, provide prescriptive academic assistance with academic requirements, and provide referrals to Haas Academic Advisors, Haas Admissions Advisors, Haas Student Affairs staff, Deans, and/or other appropriate campus resources. Listen to and empathize with students experiencing a wide range of difficulties. Work with student workers to assist students in understanding college and major degree requirements (general education, breadth, majors, academic probation, dismissal, declaring candidacy for degree, upper division units, withdrawal). Explain deadlines and general College/Major policies (adding and dropping classes, incompletes, grading policies). Communicate University and College rules and regulations (unit limitations, AP credit, concurrent enrollment, minimum/maximum units, repeating courses, and time to graduation.). Review and process petitions and forms that may require additional collaboration and communication with campus partners, such as Undergraduate Advising Staff and Office of the Registrar. Intake Advisor will refer students to Haas Advisors for more complex issues such as multiple degrees, or withdrawal from the University. Applies professional concepts to independently provide prescriptive advice and assistance to students on academic and degree progress and major requirements for the department / school / college.
• Professional Learning and Growth - 10% Identifies student needs for programs and services.
• Data Analysis - 10% Pull and analyze data to support strategic initiatives with campus systems such as CalCentral, Campus Solutions, BOA or Course Scheduling.
• Daily Operations - 10% Coordinates daily operational management with room reservations, supply orders, listserv maintenance, the sign in sheet and tasks related to overall office support.
• Referrals and Communication - 15% Communicates and exchanges information with other units of the organization and makes referrals to help students with their academic program (e.g., health service, disabled students program, Colleges / Schools, transfer center, academic departments, graduate division, etc.).
• Diversity, Equity, Inclusion, Justice, and Belonging - 10% Professional Learning and Growth. Actively contributes to a team environment that fosters and promotes a culture of diversity, equity, inclusion, justice, and belonging (DEIJB) within the unit and at Haas. Exemplifies Haas' four Defining Leadership Principles: (1) Question the status quo; (2) Confidence without attitude; (3) Students always; and (4) Beyond yourself. Completes required training on time.
• Other Duties - 5% Other duties as assigned.
• Other Duties - 5% Required Qualifications Basic knowledge of advising and counseling techniques. Skills in judgment and decision-making, problem solving. Ability to multi-task. Abilities in problem identification, reasoning, ability to develop original ideas to solve problems. Strong written and verbal communication skills, including active listening. Professional Learning and Growth. Actively contributes to a team environment that fosters and promotes a culture of diversity, equity, inclusion, justice, and belonging (DEIJB) within the unit and at Haas. Exemplifies Haas' four Defining Leadership Principles: (1) Question the status quo; (2) Confidence without attitude; (3) Students always; and (4) Beyond yourself. Completes required training on time. Excellent interpersonal skills, demonstrating a desire to establish and maintain positive & professional working relationships with colleagues, students and team members. Education/Training: Bachelor's degree in related area and/or equivalent experience/training. Preferred Qualifications Knowledge of and/or ability to learn departmental / school / college courses and majors. Knowledge of and/or ability to learn department / school / college policies, procedures, and requirements. Salary & Benefits This is a 100% full-time (40 hrs a week) non-exempt career position, which is paid biweekly at an hourly rate and is eligible for UC Benefits. For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website. Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The budgeted salary or hourly range that the University reasonably expects to pay for this position is $28.27 - $34.48.