PATIENT ACCESS SERVICE CENTER REP II (Hybrid/In-Person/Telework)

Job Title

JOB DESCRIPTION DETAILS

Job Summary: Performs all duties of Patient Access Service Center Representative I. Acts as an experienced call center representative that is a resource for solving problems during scheduling, and support staff with proper execution of the daily work flow.

Education

High School Diploma required, 2 years of college preferred

Registration/Certification/Licensure

#CHAA (Certified Healthcare Access Associate) or CRCS (Certified Revenue Cycle Specialist)# preferred

Experience

3 - 5 years of experience in a customer service position, preferably a call center environment.

Other Requirements

Maintains unit-specific and hospital competencies, mandatory learning, and any clinical certifications required in accordance with the Staff Education and Training policy GA-057 and/or any other department requirements. Basic computer skills to include Windows, Microsoft Office, Operating System. Good knowledge of insurance plans, coverage types, medical terminology, and CRCS (Certified Revenue Cycle Specialist) through AAHAM (American Association of Healthcare Administration Management). Excellent customer service skills and phone rapport with patients and offices. Demonstrates flexibility and cooperative attitude. Communicates effectively with all levels of staff and departments.