Revenue Cycle Specialist

Revenue Cycle Specialist

The Revenue Cycle Specialist supports the firm's revenue cycle by combining billing expertise with analytical and operational responsibilities. This role manages a select portfolio of billing assignments while assisting with reporting, process improvement, training, and revenue cycle initiatives designed to improve billing efficiency, realization, collections, and overall financial performance. The position serves as a resource to attorneys, clients, and billing team staff and helps promote consistent revenue cycle best practices across the firm.

Manage a select portfolio of billing assignments, ensuring timely and accurate invoice preparation, review, and distribution. Partner with attorneys to monitor aged WIP and accounts receivable and develop action plans to improve inventory management and collections results. Ensure compliance with client billing guidelines, outside counsel requirements, and e-billing standards. Research and resolve billing discrepancies, payment issues, and invoice rejections while maintaining strong attorney and client relationships. Analyze billing, realization, collections, and inventory reports to identify trends, potential issues, and opportunities for improvement. Monitor key revenue cycle metrics such as billing cycle times, unbilled aging, accounts receivable aging, realization, and collection performance. Assist with reviewing billing delays, write-offs, invoice rejections, and other revenue cycle challenges to identify root causes and support resolution efforts. Develop and participate in initiatives focused on improving billing efficiency, reducing aged inventory, and supporting collection performance goals. Identify recurring process challenges and provide input on opportunities to improve consistency, efficiency, and service delivery. Prepare recurring and ad hoc reports to support leadership, attorneys, and revenue cycle initiatives. Test, validate, and implement billing system enhancements and process changes. Support efforts to document, maintain, and improve billing workflows, procedures, and best practices. Serve as a resource for billing team members regarding billing processes, systems, and client requirements. Assist with onboarding, training, and knowledge-sharing initiatives across the department. Maintain training materials, process documentation, and job aids to support operational consistency. Help identify training opportunities based on workflow trends, billing issues, and team feedback.

Bachelor's degree in Accounting, Finance, Business, or a related field; advanced degree a plus. Experience in billing, revenue cycle, accounting operations, or financial analysis is required. Experience in a law firm or professional services environment preferred. Three years related experience required; OR equivalent combination of education and/or experience. Proficiency in Excel (formulas, lookups, pivot tables); comfort working with reports and data. Strong analytical and problem solving skills with attention to detail. Strong verbal and written communication skills are required. Professional judgment and ability to work independently within defined scope. Ability to explain processes and data to varied audiences. Organized, proactive, and process improvement oriented. Commitment to accuracy, confidentiality, and ethical standards.

Shook, Hardy and Bacon LLP