Sr. Manager, Supply Chain Operations

Sr. Manager, Supply Chain Operations

This role sits at the center of end-to-end supply chain execution, leading warehouse operations, inventory management, and hardware configuration activities within a fast-paced, technology-driven environment. You will be responsible for ensuring operational excellence across fulfillment processes while aligning closely with planning, IT, procurement, finance, and services teams. The position blends hands-on operational leadership with strategic influence, requiring strong ownership of KPIs, vendor performance, and continuous improvement initiatives. You will also play a key role in shaping ERP-driven workflows and reporting capabilities to enhance visibility and efficiency. The environment is highly collaborative and evolving, offering the opportunity to build structure, optimize processes, and drive measurable impact across the supply chain. This is a high-visibility leadership role where execution and strategy intersect.

Accountabilities:

• Lead daily warehouse and hardware configuration operations, including receiving, inventory control, order fulfillment, and quality assurance.
• Manage, coach, and develop supply chain and configuration teams, setting goals, monitoring performance, and supporting career growth.
• Coordinate with Planning, Purchasing, Services, IT, Finance, and other stakeholders to align operational execution with business needs and deployment schedules.
• Serve as the primary escalation point for warehouse, fulfillment, and configuration issues, ensuring timely resolution and communication.
• Oversee vendor and supplier relationships, including performance management, issue resolution, and contractual escalation when needed.
• Analyze KPIs and operational data to identify trends and implement improvements in efficiency, cost, and accuracy.
• Lead risk assessments and develop contingency and continuity plans to mitigate supply chain disruptions.
• Partner with IT teams to enhance ERP systems (including Microsoft Dynamics 365) and reporting dashboards for better operational visibility.
• Prepare and present operational performance updates, supplier strategies, and business cases to senior leadership.

Requirements:

• Bachelor's degree in Supply Chain, Operations, Business, or related field, or equivalent professional experience.
• 10+ years of progressive experience in supply chain, logistics, or operations, including 3–5 years in a management role.
• Strong background in warehouse operations, inventory management, and fulfillment processes.
• Proven leadership experience managing and developing cross-functional teams.
• Solid understanding of supply chain systems, vendor management, and contract governance.
• Experience evaluating supplier performance and driving operational and cost improvements.
• Proficiency with ERP/WMS systems and operational reporting tools; Microsoft Dynamics 365 experience is a plus.
• Strong analytical, problem-solving, and decision-making skills in fast-paced environments.
• Excellent communication skills, including the ability to present to senior leadership.
• Ability to manage multiple priorities, adapt to evolving processes, and drive structure in ambiguous environments.
• Nice to have: Six Sigma, CPIM, or CSCP certification; experience in hardware, technology, or deployment-based environments.

Benefits:

• Competitive base salary with additional bonus and incentive opportunities.
• Comprehensive medical, dental, and vision insurance starting on day one.
• 401(k) retirement plan with company match.
• Flexible spending accounts (FSA) or health savings account (HSA) options.
• Paid time off, including holidays and volunteer days.
• Life insurance, AD&D, short-term and long-term disability coverage.
• Employee assistance program (EAP) and wellness support.
• Employee stock purchase plan and potential equity participation.
• Professional development opportunities in a growing, high-impact organization.
• Flexible and dynamic work environment with up to 10% travel.