Support Center Assistant - Temp

Temporary Support Center Assistant

Position: Temporary Support Center Assistant

Position Summary: The Support Center Assistant will take ownership of maintaining the reception area, answering Support Center phones, greeting guests, maintain/sort/deliver all incoming/outgoing mail, packages, etc. The Support Center Assistant will practice great customer service skills and maintain good relationships with vendors, Support Center Staff, and building representatives.

Schedule: Mon-Fri 8:30am-5:00pm

Location: In Office - Addus HomeCare 801 Warrenville Road Ste. 800 Lisle, IL 60532

Pay: $19 to $21 hourly

Essential Duties:

• Greets guests, maintains reception area and main conference room appearance.
• Coordinates arrangements for internal/external meetings, conference calls; compiles and disseminate materials for meetings, provide catering needs as required; oversees the scheduling of the Support Center conference rooms; coordinates webinar trainings regarding the Company's lease data base.
• Answers, screens, and forwards any incoming phone calls while providing basic information when needed.
• Receives and sorts daily mail/deliveries/couriers and delivers items to appropriate recipients.
• Maintains the mailroom and reception area in a clean, organized manner
• Assists with mailroom special projects or overflow.
• Maintains security by following procedures and controlling access; works with building security in obtaining access key cards for new employees and replacements cards for existing employees.
• Assists in coordinating events for the Support Center
• Assists with the production and mailing out of ID badges.
• Performs other clerical duties such as filing, photocopying, collating, faxing, etc.
• Works on a variety of special projects as needed with multi-tasking as necessary.
• Takes initiative, uses good judgment, understands deadlines, and carries multiple projects through to completion with much interruption.
• Works independently under general direction while prioritizing work.
• Demonstrates accurate knowledge of services of the Company and provides information by answering questions and requests.
• Develops and maintains effective working relationships with Management and Support Center Staff
• Drafts professional correspondence on behalf of Management.
• Maintains a high degree of confidentiality at all times due to access to sensitive information.
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department.
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements.
• Abides by all regulations, policies, procedures, and standards.
• Performs other duties as assigned.

Performance Responsibilities:

• Maintains positive internal and external customer service relationships
• Maintains open lines of communication
• Plans and organizes work effectively and ensures its completion
• Meets all productivity requirements
• Demonstrates team behavior and promotes a team-oriented environment
• Represents the organization professionally at all times
• Address all concerns from Support Center Staff in a timely manner, communicating a timeline for completion

Position Requirements & Competencies:

• High school diploma or equivalent and 2 years of previous customer service/clerical/administrative assistance preferred.
• Computer proficiency -- MS Office
• Professional Appearance
• Solid communication skills, both written and verbal
• Ability to be resourceful and proactive in dealing with issues that may arise.
• Ability to organize, multitask, prioritize, and work under pressure.
• Ability to handle confidential aspects of the role.
• Ability to work under pressure and deal with interruptions and other expected events and make necessary adjustments

Working conditions: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk, and stoop. Specific vision abilities required by this job include close vision and the ability to adjust focus. Occasionally lifts, positions, and transports inventory weighing up to 25 pounds within the workspace.

Environment: Moderate noise level similar to a typical office environment with computers, printers, and work activity.

Addus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.