Service Engineer

Job Description:

• On-Site Service Engineer - AI Data Center

What Candidates Will Do:

• Provide on-site support for Dell server and data center systems, ensuring rapid issue resolution and minimal downtime.
• Perform hardware maintenance including server builds, swaps, component replacements, and firmware updates.
• Troubleshoot system issues across hardware, firmware, and operating systems, escalating when appropriate.
• Support both reactive and preventive maintenance following established procedures.
• Collaborate with internal teams and customers during service events to ensure clear communication and resolution.
• Document work performed and contribute to shared knowledge and best practices.
• Participate in on-call rotations and support extended coverage when needed.

What Candidates Bring:

• Experience supporting servers or data center hardware in a field, enterprise, or customer-facing environment.
• Hands-on skills with server components (CPU, memory, power supplies, GPUs, etc.)
• Familiarity with Linux or similar operating systems.
• Strong troubleshooting and problem-solving abilities.
• Comfortable working independently on-site and communicating clearly with customers.
• Willingness to learn and support emerging technologies, including AI platforms.

Qualifications:

• 3 to 5 plus years of experience in technical support, field service, or data center roles.
• Associate or bachelor's degree in IT or related field (or equivalent experience)
• Dell or other vendor certifications are a plus, but not required
• Ability to lift up to 50 LBS, travel to customer sites, and support flexible/on-call schedules

** Please note that the clients will be using the criteria below to evaluate the candidates.
Please keep this in mind while you are screening your candidates.
Candidate Evaluation Checklist.
Proximity and Availability:

• Candidates live locally (within 15 to 45 minutes from the work site).
• Comfortable with daily commute.
• Willing to work shifts and be on-call.

Technical Ability:

• Hands-on experience with server hardware (CPU, memory, power supply, GPU replacements, server builds).
• Experience with server swaps and deployments.
• Experience replacing server components (CPUs, memory, power supplies, GPUs, full server replacements).
• Experience with water cooling servers (desirable, not required).
• Familiarity with Linux.
• Has built PCs
• Follows provided Plan of Action (POA) from support.
• Stays current with technology (reading, company announcements, continuous learning).
• Can handle the physical demands of the job.

Documentation:

• Provides real-time, detailed documentation.
• Demonstrates good documentation habits.
• Has experience in documentation.

Communication and Team Fit:

• Communicates clearly, directly, and proactively.
• Is personable and articulate.
• Provides detailed examples.
• Works well in a team and maintains a positive attitude.
• Does not require excessive prompting or give elusive answers.

Work Ethic and Prioritization:

• Demonstrates strong work ethic and accountability.
• Can prioritize tasks based on severity and customer demand.
• Shows initiative and thrives in fast-paced, critical environments.
• No periods of inactivity, lack of initiative, or difficulty handling pressure.

Security and Clearance:

• U.S. citizenship REQUIRED.
• Ability and willingness to obtain (or having held) a security clearance.

Decision Outcomes:

• Meets all criteria above and is recommended to move forward.
• If not aligned with priorities, or concerns exist about communication, initiative, or work ethic, not recommended.

*** Power Edge Highly Desired By the Client ***

• Client is seeking an experienced On-Site Service Engineer (OSE) to support enterprise data center and server environments, including next-generation AI platforms.
• This is a hands-on, customer-facing role focused on maintaining uptime, resolving complex hardware issues, and delivering outstanding on-site service.
• Prior AI experience is not required-strong data center and server fundamentals are what matter most.

Note:

• ***This job req is subject to overtime discounts (0.95x exempt; 1.35x non-exempt) and a 10% discount after six months of service***
• **** THE CANDIDATE'S NAME, AND CITY and STATE OF RESIDENCE MUST BE AT THE TOP OF EACH RESUME
• **** SUPPLIER LOGOS ARE NOT PERMITTED ON RESUMES ****
• *** ONCE A CANDIDATE BEGINS THEIR ENGAGEMENT, THEY WILL BE REQUIRED TO ATTEND A WEEKLY TOUCH POINT CALL WITH THE CLIENT TEAM ***
• Wage rate: $41.61
• Bill rate: $57.00
• Work location: Memphis, TN
• Work hours: 8.00 to 5.00, Monday to Friday, occasionally need to support different shift hours and on call.
• On Call: Yes
• Extension: Yes
• Contract to Hire: Possible
• Travel: No
• US Citizenship Required: Yes
• Updated onboarding process: After the candidate's offer acceptance, Dell will initiate it's own background investigation.
• Suppliers will initiate the standard Dell screening package upon Dell's clearance at which time Pinnacle will advise you when to begin the Dell screening package.

Key Requirements:

• Candidates must be within a 45-minute commute of the site location
• All fields below (CANDIDATE SUBMISSION TEMPLATE AND SUMMARY SNAPSHOT) must be completed AND INCLUDED ON THE TOP OF EACH RESUME
• Resume-only submissions will not be reviewed
• Incomplete submissions will be rejected

Candidate Submission Template:
Candidate Basic Information:

• Full Name
• Current Location (City, State)
• Phone Number
• Email Address
• Work Authorization Status
• Current/Last Organization
• Employment Status
• Years of Experience
• Interview Availability
• Willing to work on-site (Y/N)
• Willing to work shifts / on-call (Y/N)
• Estimated Commute Time in minutes (must be <45 minutes)
• Have you been submitted to Dell from any vendor in the past 6 months?

Summary Snapshot:

• Years of relevant experience:
• Type of environment (Data Center / Enterprise / Field / Personal lab):
• Key hardware experience:
• Key strengths:

Pay Range: $40 - $41

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.


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