Client success representative

We're looking for a driven, high-energy problem solvers to fill the role of Client Success Representative with our client in Fort Lauderdale, FL. In this role, you'll not only help customers manage debt resolution, you have the potential to transform lives by helping everyday people regain control of their financial freedom. If you thrive in a fast-paced, performance-driven environment where your hustle directly impacts your paycheck, this is the launchpad for your career!

salary: $20 - $21 per hour
shift: First
work hours: 8 AM - 5 PM
education: High School

Responsibilities

• Onboarding & Scheduling : Proactively schedule and guide new clients through the onboarding process, coordinating availability via scheduling software while educating them on product value and benefits.
• Relationship & Retention Management : Foster solid relationships to promote client retention, address concerns, and execute personalized retention strategies for clients considering leaving.
• Issue Resolution : Respond promptly to client inquiries, resolve problems, and coordinate with internal teams to anticipate needs before they escalate.
• CRM & Account Monitoring : Maintain detailed records of client interactions in CRM systems (e.g., Forth) and monitor client file activity, payment schedules, and feedback to identify at-risk accounts.

Skills

• customer service
• Sales
• CRM
• Data analysis
• Written Communication
• Verbal Communication
• Empathy
• Organizational Skills
• Multi-tasking

Qualifications

• Years of experience: 3 years
• Experience level: Experienced

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.


Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact View email address on click.appcast.io.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.