Vehicle Tech Line Specialist

Vehicle Tech Line Specialist

Garden Grove, CA

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger's best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Job Overview

As a Tech Line Specialist, you will be an essential member of the Customer Deployments team. You will become the primary interface for Harbingers deployed fleet operators and dealer shops. You will field requests for support and be a power user and influencer of our customer facing issue ticketing system. Develop relationships with customers and see them through issues all the way to resolution.

What You'll Do

• Customer fleet technical support
• Answer our Technical Support Line and see customers through to resolution with problems
• Manage tier 1 support on our web portal
• Help develop and refine our issue tracking systems and process
• Track and automate reports on metrics related to customer service success
• Contribute to ongoing creation of FAQ to guide other team members in your function and make customer support easier and faster
• Help with service parts fulfillment process
• Training others on how to use the tools you are mastering
• Expect 10% travel

What You'll Need

• 3+ years' work experience in customer service
• Experience in automotive repair
• Graduation from high school or equivalent
• Natural ability to interface with many different people from many different technical disciplines and operate with them seamlessly
• Ability to self-start, manage, and execute to completion given tasks with varying levels of advance information given in various written and verbal formats.
• Valid driver's license required.
• Factory training programs through OEMs are a plus.
• Ability to think outside the box and find creative solutions to complex problems
• Understanding of vehicle systems and their interactions is a plus
• Ability to travel as required
• A creative curiosity, collaborative work ethic, hardworking enthusiasm
• Excellent communication skills and team working tendencies

Key Benefits & Perks: Comprehensive Health, Dental & Vision (HDV) 100% employee covered Early-stage Stock Options Robust Retirement Savings (401k, HSA, FSA) Generous Paid Time Off (PTO) & Parental Leave Annual Vacation Bonus Wellness & Fertility Benefits Cell Phone Stipend Complimentary Meals & Stocked Kitchens

California Pay Range $70,000 - $100,000 USD

Equal Opportunity Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at View email address on click.appcast.io.