Loan Servicing Assistant

Loan Servicing Assistant

Hansen Talent Group is hiring a Loan Servicing Assistant to work for a large organization in Columbia SC. This is a hybrid role, in the office 3 days/week.

What You'll Do:

• Handle inbound mortgage-related inquiries, resolve issues, or escalate as needed.
• Enter, monitor, and close cases in the Bank's case management system.
• Create and track escalated requests and complaints in CSG Assyst.
• Retrieve, maintain, and update customer account information across systems.
• Collaborate with sub-servicers to process adjustments, corrections, and changes.
• Review and execute interest rate reduction modifications and recast requests.
• Ensure compliance with mortgage regulations, policies, and service standards.
• Scan and update executed documents and loan data in sub-servicing systems.
• Prepare and review reports for audits, investor requirements, and regulatory reviews.
• Perform additional duties, including monitoring claims, updating procedures, and supporting OFAC and annual reviews.

What You'll Need:

• High school diploma required.
• 23 years of customer service experience; 12 years of mortgage experience preferred.
• Strong follow-up, problem-solving, and analytical skills.
• Excellent written and verbal communication abilities.
• Proficient in Microsoft Office and other business applications.
• Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
• Maintain confidentiality and professionalism at all times.