Guest Service Team Member

Seeking a Florida Licensed Answering Service Agent to provide exceptional support in a remote, part-time capacity, the successful candidate will manage inbound and outbound calls, perform lead intakes, and schedule appointments while ensuring accurate message relay and outstanding customer service. Key responsibilities: Answer inbound and make outbound calls with professionalism and accuracy Follow call scripts and industry-specific guidelines while addressing caller needs Perform lead intakes, document details, and schedule appointments as required Required qualifications: Florida Licensure as an Answering Service Agent Intermediate to advanced computer skills Empathetic and compassionate approach to customer interactions Ability to multi-task and remain focused in a fast-paced environment Strong verbal and written communication skills