Ambulatory Access Manager - Specialty Departments - Remote

To be considered for the role, you must permanently reside in one of the following states: Alabama, Arkansas, Florida, Georgia, Kentucky, Kansas, Maryland, Michigan, Mississippi, Missouri, North Carolina, Ohio, South Carolina, Tennessee, Texas, Virginia, or West Virginia. The Ambulatory Access Manager Specialty Departments provides strategic and operational leadership for the Specialty Access function, supporting consistent, data-driven improvements in scheduling and Epic-enabled workflows. This role oversees staff performance, drives workflow standardization, and partners with specialty and enterprise leaders to strengthen patient access across the organization.

Essential Job Statements Leads and supervises Access Optimization Specialists and Design Specialists, providing coaching, performance management, workload assignment, and professional development. Drives workflow optimization for specialty departments, including scheduling design, electronic health record configuration, and operational standardization to improve patient access. Collaborates with specialty department leaders, clinical leadership, and Ambulatory Operations to assess needs, remove barriers, and support access strategies tailored to each specialty. Monitors service level achievement, workload distribution, and operational performance metrics, ensuring quality, timeliness, and alignment with enterprise access standards. Participates in system and process design reviews, identifying improvement opportunities, initiating redesign efforts, and ensuring change adoption across stakeholder groups. Supports expansion and optimization of electronic health record scheduling functionality, including self-scheduling, ticket scheduling, decision-tree logic, appointment request workflows, and provider templating. Provides specialty-specific consultations and subject-matter guidance, ensuring departments align to access standards while addressing unique clinical and operational complexities. Maintains documentation, standards of practice (SOPs), role guides, and knowledge resources to support continuity, onboarding, and organizational learning within the access function. Drives strategic alignment of specialty access initiatives with enterprise access goals, ensuring work supports standardization and long-term sustainability. Leads organizational change efforts for access initiatives, ensuring stakeholder engagement, adoption of standardized workflows, and reinforcement of enterprise access practices across specialties.

Patient Population: N/A Employment Qualifications Required Education: Bachelor’s degree in Business, Finance, Health Information Management or related field. Preferred Education: Master’s Degree preferred (e.g., MBA, MHA, MPH). Licensing/ Certification Licensure/Certification Required: N/A Licensure/Certification Preferred: N/A Minimum Qualifications Years and Type of Required Experience:

• Minimum of five (5) years of experience in healthcare operations with familiarity in Epic scheduling workflows and access tools.
• Minimum of three (3) years of direct management experience in an operational or technical environment.

Other Knowledge, Skills and Abilities Required: Demonstrated ability to lead teams, manage priorities, and guide workflow and process improvement initiatives. Strong communication and facilitation skills, with ability to drive alignment across departments. Ability to lead organizational change and ensure compliance with access standards. Other Knowledge, Skills and Abilities Preferred: N/A Combination of education and experience in lieu of a degree.

Working Conditions: Periods of high stress and fluctuating workloads may occur. May be exposed to high noise levels and bright lights. May have periods of constant interruptions. Prolonged periods of working alone. Physical Requirements Physical Demands: Lifting/ Carrying (0-50 lbs.), Push/ Pull (0-50 lbs.) Work Position: Sitting, Walking, Standing Additional Physical Requirements/ Hazards Physical Requirements: Manual dexterity (eye/hand coordination) Hazards: N/A Mental/Sensory –Emotional Mental/Sensory: Strong Recall, Reasoning, Problem Solving, Hearing, Speak Clearly, Write Legibly, Reading, Logical Thinking Emotional: Fast pace environment, Steady Pace, Able to Handle Multiple Priorities, Frequent and Intense Customer Interactions, Noisy Environment, Able to Adapt to Frequent Change

Compensation Range $83,096.00 - $128,772.80. Actual salary offers will be based on several key factors to include relevant work experience, credentials, and qualifications.

EEO Employer/Disabled/Protected Veteran

Who We Are

Inventing better care, day by day by discovery Sound outrageous? It absolutely is. Sound impossible? That’s never stopped us before. Sound like hard work, intense research, collaboration with experts around the world, sheer brainpower meets unrelenting willpower? That’s. Exactly. Right. We’ll do whatever it takes to offer the best in care and empower the best in quality of life. And it’s an approach that works — whether it’s a patient who undergoes a new, life‑saving procedure or a clinical researcher who finds promise in a new cancer treatment, exciting new medicine is happening at VCU Health.

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• One college and four health sciences schools
• An academic medical center
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• The region’s only full-service children’s hospital
• More than 800 physicians in 200 specialties
• With a community health center, dedicated research teams, facilities and valued partners in every field

Our medical teams are top notch. And we’re not too shy to boast of internationally known physicians, some recognized as the best in the country, top-ranked local specialists and all‑around all-stars at every level. From our very first years to our most recent advancements, we are driven to learn more, dig deeper, teach passionately and never rest in order to be a true leader in discovering what’s possible in health and recovery. We are a comprehensive system of care and a pioneer of health. Read VCU Health Year In Review for more about our accomplishments.