Senior Property Manager

Job Description

Job Description

WE OFFER EXCELLENT BENEFITS:

• FREE Employee Medical Insurance
• FREE Employee Dental Insurance
• FREE Employee Vision Insurance
• Sick leave (8 hours of paid sick leave per month)
• Vacation (Minimum of 2 weeks paid vacation)
• Discounted health memberships
• Retirement (Employer contribution - 3% contribution and an additional 3% employer match)
• FREE Long-Term Disability Insurance
• FREE Life Insurance
• 13 Paid Holidays

Mission of Catholic Charities

Feed the hungry, heal the hurting, welcome the stranger.

CCEW is an equal opportunity employer. All employees and potential employees will be recruited, selected, trained, promoted, compensated and, if necessary, disciplined or terminated without regard to sex, gender, race, ethnicity, national origin, citizenship, immigration status, religious affiliation, marital status, military veteran status, age, pregnancy, sexual orientation, gender expression or identity, disability, genetic information, or any other basis protected by law.

Job Summary

This position is responsible for supporting in the assistance of the overall management of all properties assigned to them. Providing guidance and support to assigned property staff, maximizing the performance of each property. To ensure that each assigned property is maintained to the standards required of all Catholic Housing Communities properties.

Job Duties/Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each of the essential duties/responsibilities listed below. Reasonable accommodation may be provided to enable individuals with disabilities to perform the essential duties/responsibilities of this job. 

Property and Program Duties:

1. Create a positive, welcoming, supportive environment for residents, visitors, and property associates.

1. Manage assigned properties by assuring a response to emergency calls, collecting rents, and delivering notices ensuring consistent enforcement of apartment community rules and regulations documenting action.

1. Handle resident complaints in a timely manner (within 24 hours) promptly documenting action.

1. Assure adherence to community policies, implement policy-based sanctions up to and including evictions.

1. Assure the creation of notices for timely non-compliance actions.

1. Review ledgers and submit corrections monthly.

1. Monitor delinquency and the creation of notices for timely pay or vacate notices.

1. Assist in the maintenance of affordable housing waitlists in accordance with Program specific requirements.
2. Oversight of program certification paperwork done by staff to assure accurate paperwork prior to sending to compliance as applicable.

1. Screen, review, and approve all applications for submission to corporate.
2. Responsible for delivery of recertification notices to tenants in accordance with Program specific requirements
3. Follow up on annual re- certifications/renewals after notifications have been sent.
4. Schedule and perform certification appointments with applicants and residents.
5. Prepare move-in files for new residents.

1. Assist Compliance Department in the resolution of discrepancies from certification corrections and documentation of the resolution in accordance with funder requirements.

1. Assure that the cleanliness of common areas is maintained daily, landscaping is in good condition, and minor repairs are completed. Provide oversight of timely renovation of vacant apartments. 

1. Inspect apartments for move-in condition (pre-inspection) and turnover status.

1. Ensure that all maintenance requests are handled in a timely manner and that residents are notified if parts must be ordered, causing a delay. Enforce weekly follow-up of such requests.

1. Utilize maintenance software programs to enter and track work orders, and regularly review maintenance reports. Keep all records as required and provide corporate reports.

Sr. Property Manager Duties:

1. Review Daily Activity Reports/dashboard to assist Property Managers in performance and goal attainment including the financial performance of the properties, occupancy, rent collection, timely unit turns, work orders and other daily functions required for the health of the property. 

1. Monitor assigned properties dashboards to assure follow up on work orders is being documented.
2. Assist via review dashboard that all unit turns are scheduled, and supplies ordered in advance.
3. Assist assigned Property Manager’s in creating and reviewing non-compliance notices.

1. Communicates with Direct Supervisor on the goals for assigned properties to maintain 100% occupancy.

1. Assist with Risk to Tenancy meetings with those in jeopardy of termination due to non-compliance or non-payment concerns.

1. Perform monthly property inspections to ensure that vacant units are filled, and the property is kept up to professional standards.

1. Provide coverage as requested of the properties during the Property Manager’s absence – whether direct coverage or arranging coverage from others.

1. Communicate with assigned staff and service team to assist in achieving a cohesive team.

1. Assist assigned staff in understanding curb appeal and property cleanliness expectations. 

1. Assist by monitoring application processes are being done in a timely manner.

1. Communicate to direct Supervisor the need for staff training, supervision and support needed to carry out responsibilities in a competent, professional manner. 

1. Supervise the work performed by all staff members under your direction.