Resident Manager
WSH Management, Inc
- # Description## DescriptionThis property is a 64 unit complex that serves a popluation 62 yrs or older and /or disabled. The manager will be responsible for collecting/processing rent, delegating tasks to team members (maintenance technician and Social service/Activity coordinator), work order entry/closing, move-in and move-out duties, retrieving and process payables on time, maintain resident files organized, interviewing applicants from a waiting list, working with maintenance on unit turns, assist residents with recertification process, training new staff and above all cultivating a positive team environment. This position will be required to live on-site and it comes with a rent free one-bedroom apartment.### **What We Offer*** Pay: $31.00-$32.55 per hour* 1 Bedroom unit to live onsite* Schedule: Full-time (40 hours per week), Monday-Friday, 8:00 AM-5:00 PM* Benefits: Medical, Dental, Vision, Life Insurance; 401(k) with employer match* Time Off: Paid vacation and 15 paid company holidays### **Key Responsibilities**#### **Financial*** Demonstrate ability to understand financial goals; operate the asset in the owner's best interest in accordance with the Policies & Procedures Manual.* Maintain accurate records of all community transactions and submit timely reports (e.g., rent rolls, delinquency reports, move-ins/move-outs).* Daily review of the property Yardi dashboard.* Review all vacant and available units to ensure timely move-ins.* Prepare annual budgets and income projections accurately and on time.* Ensure all rents and late fees/check charges are collected, posted, and deposited promptly.* Generate necessary legal actions/documents in accordance with Landlord/Tenant Law, Fair Housing Laws, and company guidelines.* Provide constant vendor/contractor communications concerning scheduling, billing, vendor relations, and certificates of insurance.* Ensure invoices are accurately processed for approval and payment by the Corporate office; manage petty cash and all funds.* Performs other related duties as assigned.* Carries out additional responsibilities as needed to support department and company objectives.#### **Leasing*** Ensure the property is rented to fullest capacity and lost rent is minimized.* Utilize the Yardi leasing workflow from initial contact through approval/denial of tenancy and move-in.* Utilize marketing strategies to secure prospective residents.* Confirm leasing staff techniques are effective in qualifying and securing future residents.* Confirm that leasing staff gather and file information about market competition.* Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to provide up-to-date and accurate information.* Represent the company professionally at all times.#### **Administrative*** Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.* Maintain working knowledge of California landlord/tenant law and common procedures and notices.* Confirm all leases and corresponding paperwork are completed and input into the software system accurately and timely.* Ensure current resident files are properly maintained and in required order.* Ensure all administrative paperwork is accurate, complete, and submitted in a timely.* Ensure compliance with all applicable affordable housing programs.* Lead emergency team for the community; ensure proper response and handling of all emergencies with staff, residents, and buildings within company guidelines to minimize liabilities (e.g., criminal activity, injuries, fires, floods, freezes).* Resident Retention:+ Conduct quarterly Resident Meetings+ Handle resident concerns/requests promptly to ensure satisfaction+ Participate in resident social service programs and/or coordinate resident activities+ Develop/implement retention programs (resident functions, special promotions, monthly newsletters)+ Ensure distribution of all company/community notices (bad weather, emergency, etc.)* Consistently implement policies of the community.* Daily review of all emails and respond within 24 hours.#### **Personnel Management*** Consistently use successful techniques and company directives to screen, hire, orient, and train new personnel.* Ensure staff efficiency through ongoing training, instruction, counseling, and leadership.* Plan weekly/daily brief meetings with staff to review schedules, work order status, and assignments.* Coordinate maintenance schedule and assignments with the Maintenance Supervisor.* Administer action plans consistently and in a timely manner for performance problems; document appropriately, communicate with the supervisor and HR Director, and terminate properly when necessary.* Provide support to staff to encourage teamwork; lead by example to create a harmonious environment.* Ensure all administrative processes involving personnel are handled in a timely manner (e.g., performance evaluations, salary reviews, online timekeeping, change of status).#### **Maintenance*** Maintain community appearance and ensure repairs are noted and completed on a timely basis through regular inspections and tours.* Assure quality and quantity of market-ready apartments.* Ensure models and market-ready apartments are walked daily; communicate any service-related needs to maintenance.* Ensure service request procedures are followed, recorded in property management software, communicated to maintenance, status updates to residents, notes entered, and satisfaction follow-up.#### **Safety*** Learn and ensure compliance with all company, local, state, and federal safety rules.* Ensure unsafe conditions are corrected promptly.* Direct staff to follow a \"safety first\" principle.### **Abilities*** Ability to make decisions, meet targets, and work under pressure.* Strong command of the English language, including proper grammar, spelling, and sentence structure.* Thorough understanding of the English language and ability to communicate effectively with others.* Strong writing and proofreading skills.* Attention to detail in all aspects of job performance.* Effectively prioritize multiple projects simultaneously while meeting deadlines.* Demonstrated managerial and leadership skills.* Strong communication and negotiating skills; ability to build and maintain strong vendor relationships.* A sense of urgency, comfort with ambiguity, drive for results, and ability to remain true to the company's brand and image.* Ability to apply principles of logical thinking to define problems, collect data, establish facts, draw valid conclusions, and initiate appropriate action.* Effectively convey ideas, images, and goals to a diverse group of personalities.* Possess a positive attitude; keep calm and smile under all circumstances.## Qualifications**Professional Certifications:** CAM or ARM preferred; Fair Housing certification required prior to working with prospects or residents.**Experience:*** For Property Manager roles: minimum 4+ years on-site as a Property Manager, *or* 5 years as an Assistant Manager for a 100+ unit community with demonstrated leadership responsibilities.* Affordable housing experience preferred; Tax Credit experience strongly preferred.**Technical Skills:*** Proficiency with Microsoft Office Suite/Office 365 (Word, Excel, Outlook), internet research, basic math, and property management software; Yardi and RentCafe experience preferred.**Compliance & Knowledge:*** Familiarity with OSHA laws and regulations.* Willingness to participate in ongoing training related to new projects, programs, and legal requirements.**Other Requirements:*** High school diploma required; college degree preferred.* Valid driver's license, reliable transportation, and current auto insurance; position may require driving for company business.* Ability to work evenings and weekends
- J-18808-Ljbffr WSH Management, Inc
Vacancy posted 5 days ago
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