Robotics Field Service Engineer

Who we are Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the team The Fleet Operations Team is responsible for delivering uptime, performance, and visibility across Formic’s growing fleet of deployed robotic systems. Operating at the intersection of automation engineering and real-world factory environments, the team ensures systems remain reliable, supported, and continuously improving. Fleet Operations plays a critical role in protecting customer production, reducing downtime, and strengthening long-term automation performance across a variety of robotic OEMs and manufacturing sectors. About the role As a Robotics Field Service Engineer, you will serve as the front line of technical execution across Formic’s deployed robotic cells. You will diagnose and resolve issues, perform preventative and corrective maintenance, support production environments, and represent Formic directly at customer sites. This role requires strong troubleshooting ability, composure under pressure, and disciplined documentation. Your work will directly impact fleet uptime, customer satisfaction, and system reliability. In this role you will Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells Respond to remote and on-site escalations, diagnose root causes, and restore systems to operational status Support customer production environments and provide hands-on technical guidance to operators and technicians Log all service activity, asset updates, and spare part needs in CMMS tools such as MaintainX Coordinate scheduling and in-field support with customers, vendors, and internal teams Monitor system performance remotely using Formic dashboards and monitoring tools Document service work, root cause analysis, and follow-up actions with clarity and accuracy Identify recurring failure patterns and escalate systemic issues for broader improvement Build professional, trusted relationships with plant managers and site personnel Represent Formic with professionalism, safety compliance, and a customer-first mindset Participate in RCA sessions, site audits, and internal improvement initiatives Continuously expand technical knowledge across robotics, controls, networking, and industrial systems What makes you a great fit 3+ years of hands-on field service experience supporting robotic or industrial automation equipment Strong troubleshooting skills across electrical, mechanical, and PLC or robotic control systems Ability to read electrical schematics, wiring diagrams, and pneumatic drawings Experience using CMMS platforms to track and report maintenance activity Comfortable with local travel up to 80% and overnight travel up to 50% Clear written and verbal communicator capable of producing structured service reports Strong adherence to safety standards including LOTO and industrial compliance practices Bonus points if you have Experience with 6-axis robot brands such as Fanuc, KUKA, Yaskawa, ABB, or Universal Robots Familiarity with palletizing, case packing, pick-and-place, or conveyor systems Experience in food, beverage, packaging, CPG, or other high-speed manufacturing environments Prior customer-facing field experience Spanish language proficiency Our Total Rewards At Formic, we believe people do their best work when they feel supported both professionally and personally. That’s why we offer a comprehensive benefits and perks package for full-time, U.S.-based team members, including: Equity in Formic: Participate in our stock option program and share in the success of a fast-growing start-up backed by leading global investors Competitive & Uncapped Commission Structure: Designed to reward performance and impact in commission-eligible roles Comprehensive Healthcare Coverage: Medical, dental, and vision insurance through Blue Cross Blue Shield and Unum, with 99% of employee premiums covered and 75% coverage for dependents, with optional buy-up plans available Additional Insurance Benefits: FSA and DCFSA, life insurance, short-term disability, and long-term disability through Unum, all 100% employer-paid Employee Assistance Program (EAP): Fully funded by Formic, offering support when you need it most Paid Parental Leave Program: Up to 12 weeks of paid parental leave Company-sponsored 401(k): Invest in your future with our company-facilitated retirement savings plan Home Office Stipend: A one-time allowance for fully remote and hybrid employees to support an at-home or on-the-road work setup Monthly Cell Phone Reimbursement: Monthly stipend toward personal phone and internet expenses Flexible Time Off: Take the time you need, when you need it, supported by our flexible PTO policy Compensation Philosophy Formic’s pay and equity packages are thoughtfully benchmarked against peer companies at a similar growth stage. Equity represents a meaningful part of our mutual investment: when Formic succeeds, so do you. Final offers are customized based on experience, geographic location, market considerations, and a candidate’s preferred balance of cash and equity. Our goal is to attract and reward top talent who will have significant impact, and we are open to thoughtful discussions to align on the right structure. Compensation Range: $75,000 — $120,000 USD What we look for We’re building this company from the ground up, and every person we hire has an outsized impact on our culture, performance, and trajectory. While each team member brings unique strengths and perspectives, we look for people who align with our Operating Principles and embody them in action. If this sounds like you, Formic may be the right place for you! Fearless Optimism: You make bold bets and default optimistic. You believe in the mission, aren’t paralyzed by risk, and fear inaction more than failure. You see ambiguity as opportunity and bring energy to building what doesn’t yet exist. Create the Magic: You absorb complexity so customers don’t have to. Whether your customer is external or internal, you focus on delivering experiences that are clear, fast, value-added, and outcome-driven. You don’t say “not my job.” You make things work. Today, Not Tomorrow: You have a bias to action. You close the loop. You take extreme ownership. You understand that speed compounds, and you don’t confuse activity with results. Seek Truth: You think from first principles. You value data over ego and strong opinions loosely held. You’re willing to challenge assumptions, including your own, in pursuit of the best answer. Made of Rubber: You are resolute and adaptable. When things break or priorities shift, you rebound stronger. You treat setbacks as learning moments and move forward with grit. One Formic: You operate without silos. You practice radical helpfulness, document clearly, and make clean handoffs. You assume positive intent and prioritize team success over individual credit. Equal Opportunity Employment Formic is an equal opportunity employer. We do not discriminate on the basis of race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions are based on a person’s merit, business needs, and role requirements. If you require further accommodations or have questions regarding accessibility of our roles, please reach out to View email address on click.appcast.io. AI Use At Formic, fairness and transparency are at the heart of our hiring process. We use AI-powered tools in some interviews to help our teams evaluate candidate responses, but all final hiring decisions are made by humans. You can learn more about how AI is used in our recruitment process by reviewing our AI Hiring Disclosure #J-18808-Ljbffr Blackhornvc