Lead Consultant

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Lead Consultant based in the United States.

As a Lead Consultant, you will help organizations optimize their workflows and achieve better business outcomes through effective use of Atlassian tools.
You will work directly with multiple clients, providing hands-on technical support, implementation assistance, and strategic guidance tailored to their business needs.
This remote position offers the opportunity to build strong client relationships while solving complex technical challenges and improving service delivery.
You will collaborate with internal teams across consulting, sales, and service operations to develop solutions that enhance client satisfaction.
Beyond day-to-day support, you will contribute to continuous improvement initiatives and help clients maximize the long-term value of their Atlassian environments.
The role also offers opportunities to strengthen your technical expertise through professional certifications and share your knowledge through thought leadership content.
If you are a proactive, client-focused professional who enjoys combining technical problem-solving with meaningful collaboration, this is an opportunity to make a tangible impact.

Accountabilities

• Administer Atlassian products and support clients with implementation, configuration, and optimization to align tools with their business processes.

• Provide scheduled on-call support outside standard business hours and respond promptly to service outages to meet contractual service-level agreements (SLAs).

• Identify opportunities to improve internal processes, client services, and operational efficiency, contributing to the development and delivery of effective solutions.

• Obtain and maintain Atlassian certifications by passing two Atlassian Certified Professional exams and earning additional Atlassian Pro Skills badges.

• Support the sales function by contributing to proposals, contract renewals, and quarterly client business reviews.

• Create informative and engaging content about the Atlassian ecosystem, including quarterly blog posts, white papers, and other marketing materials as needed.

• Build and maintain strong relationships with clients and colleagues, ensuring expectations are managed effectively and client needs remain a priority.

• Deliver high-quality service while meeting or exceeding individual performance goals and contributing to overall team success.

Requirements

• Experience: At least one year of experience in a client service, technical support, or help desk role. Previous experience as a Jira administrator is preferred.

• Technical expertise: Ability to administer Atlassian products, troubleshoot technical issues, and provide practical guidance on implementation, configuration, and long-term platform use.

• Client management: Strong organizational and time-management skills, with the ability to manage multiple clients, competing priorities, and technical issues simultaneously.

• Communication: Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to both technical and business audiences.

• Problem-solving: Ability to analyze complex problems, identify root causes, and develop complete, effective solutions that address client needs.

• Consulting skills: Confidence advising clients on best practices, guidelines, and recommendations to improve their use of Atlassian tools and processes.

• Collaboration: A team-oriented mindset, strong interpersonal skills, and a willingness to share ideas, incorporate feedback, and contribute to collective improvement.

• Self-management: A proactive, independent approach to work, with the ability to manage expectations, deliver against established performance metrics, and remain accountable for results.

• Professional development: Willingness to obtain and maintain relevant Atlassian certifications and continuously expand technical knowledge.

• Work authorization: Must be authorized to work in the United States and willing to complete a background check and pre-employment drug screening.

Benefits

• Competitive compensation: Annual on-target earnings (OTE) of $80,000–$95,000 , including base salary, bonus, and other incentives.

• Remote flexibility: Primarily work from home, with applications considered from candidates throughout the United States.

• Employee benefits: Access to a comprehensive suite of employee benefits.

• Paid time off: Paid leave to support personal needs and work-life balance.

• Retirement savings: A 401(k) plan with an employer contribution.

• Performance-based earning opportunities: Additional incentives may be available depending on the compensation structure and individual circumstances.

• Compensation transparency: Actual compensation may vary based on qualifications, relevant experience, additional incentive opportunities, and geographic pay differentials.

• Professional development: Opportunities to pursue Atlassian certifications, strengthen technical capabilities, and expand consulting expertise through hands-on client engagements.

• Career growth and visibility: Opportunities to collaborate across service delivery and sales activities while contributing to client success and industry-focused content.

How Jobgether works:

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.