Restoration Operations Manager

Benefits Competitive salary Free uniforms Opportunity for advancement Paid time off Training & development SERVPRO of Oldsmar/Westchase, Gainesville West, Alachua County West is hiring a Restoration Operations Manager! As the Restoration Operations Manager, you will manage, support, and motivate the entire Restoration Division to ensure customer satisfaction, revenue and profit growth, and staff development. You will continue to ensure our Restoration Teams make every type of property damage "Like it never even happened!" Key Responsibilities Maintain continuous communication with management, staff, and vendors to ensure proper operations of the organization. Develop, implement, and maintain quality assurance protocols to ensure a positive customer and client experience. Manage staff development of the Restoration Division. Work with the General Manager and Owner to ensure operations remain compliant with legal and regulatory requirements. Develop, implement, and oversee protocols to maintain facility, vehicles, equipment, and consumables. Review, document, and discuss operational outcomes and key measures with the General Manager and Owner. Analyze the efficiency of existing organizational processes and procedures to enhance and sustain the organization’s internal capacity. Maintain the development of leadership and management skills, as well as Restoration expertise. Position Requirements High School Diploma/GED required, associate or bachelor’s degree preferred. Industry certifications strongly preferred. Minimum 5 years of experience in business operations. Minimum 3 years management experience. Strong interpersonal skills, leadership skills, and management skills. Effective written and oral communication skills. Experience in cleaning, restoration, or construction preferred. Skills / Physical Demands / Competencies Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance. Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics). Ability to repetitively push/pull/lift/carry objects. Ability to work with/around cleaning agents. Pay starts at $60,000 - $80,000 annually based on experience, plus bonus incentives. Each SERVPRO Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of SERVPRO Industries, LLC or SERVPRO Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by SERVPRO Industries to SERVPRO Franchises should be reviewed and approved by the Franchise’s attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and SERVPRO Franchises may choose whether or not to use them. In this role, you will give an estimate of the work that needs to be done with incoming customer calls and dispatch the work to appropriate teams within the franchise. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever. #J-18808-Ljbffr