Assistant Club Manager

Job Title Assistant Club Manager Pay Hourly: $17.65 per hour Responsibilities Assist in recruiting, hiring, training, and developing a high performing staff, including Member Service Representatives, Overnight Member Service Representatives, and Fitness Instructors. Lead by example, maintain a welcoming atmosphere for all members, prospective members, and guests, and ensure staff follow superior customer service guidelines. Resolve member concerns fairly and equitably. Support the Club Manager with staff management, reporting, inventory, and other assigned duties. Administer and enforce company policies and procedures with staff and members. Handle front desk activities: answer phones, assist members with various tasks, check in members, and facilitate new member sign ups. Ensure prompt opening and closing of the gym following proper protocols. Oversee cleanliness and maintenance of the facility, including daily cleaning of the largest section. Ensure safety of employees, members, and club property, and communicate equipment repair needs in a timely manner. Minimum Qualifications Must be 18 years of age or older. High school diploma or GED equivalent preferred. Ability to pass a background check. Willing to become CPR/AED certified before employment and maintain certification while employed. Previous experience at Planet Fitness is a plus. Superior customer service skills, preferably in the fitness industry. Exceptional leadership, diplomacy, and listening skills. Basic computer proficiency (Microsoft Office). Strong problem resolution skills; hardworking, enthusiastic, and energetic. Physical Demands Continual standing and walking. Ability to work the 3rd shift (overnight) alone when staff are unavailable. Lift up to 50 pounds. Encounter toxic chemicals, frequent cleaning and sanitizing, and occasional bending, twisting, and reaching. Benefits Medical, Dental, and Vision Insurance for full time staff (minimum 30 hours per week). 401(k) plan eligibility after 12 months of employment. Free PF Black Card gym membership. Opportunities for growth. 10 days of paid time off (PTO) annually and select holidays. Equal Employment Opportunity Statement We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. As part of our hiring process, we use the E-Verify system to confirm that new employees are legally authorized to work in the United States. #J-18808-Ljbffr