PATIENT ACCESS SPECIALIST - ER

JOB KNOWLEDGE: Must have knowledge of the following: medical terminology, all technical equipment used, and knowledge of hospital and departmental policies and procedures. The patient populations must be considered when assessing job knowledge required from the employee.

• ABILITIES, INTERESTS AND TEMPERAMENTS
• Must be able to use tact, courtesy, and diplomacy when dealing with employees, supervisors, doctors, patients and the general public.
• Must have the ability to express thoughts in clear and concise terms, both verbal and written.
• Must have the ability to apply critical thinking skills to assess a situation and summon appropriate help when needed.
• Must have the ability to follow processes and techniques necessary to follow policies and procedures to ensure standards of care.
• Must be interested in all aspects of maintaining a general business office setting.
• Must have the ability to work with a variety of patients of all populations (e.g. developmentally appropriate care, cultural diversity, patients with pain, victims of abuse or neglect, and diagnosis or procedure specific such as patient with congestive heart failure or cesarean delivery).