Performance Management Specialist

Overview

At Upbring, our team is united by a shared mission: to break the cycle of child abuse and advance the wellbeing of children, families and communities, empowering them to thrive. As servant-leaders, we lead by example, working passionately to create a brighter future for those we serve. Every day, we strive to embody our core values:

• We are Warriors: Fierce, resilient, and courageous, we face challenges head-on with unwavering loyalty and passion.
• We are Servants: We dedicate ourselves to serving others, empowering those around us to thrive.
• We are Family: We work together as a supportive, caring community, creating a sense of belonging and strength.

Joining Upbring means becoming part of a family of passionate individuals who are fearless in their pursuit of lasting change. Together, we are making a difference, one life at a time.

Your Mission in Action

The Performance Management Specialist partners with the Senior People Operations Manager to support the design, implementation, and continuous improvement of Upbring's performance management and progressive feedback processes. This role ensures consistent, timely, and compliant execution of employee evaluations, coaching practices, and corrective action processes across the organization.


Responsibilities

• Supports execution and tracking of 90-day, annual, and special evaluations in alignment with organizational standards
• In collaboration with the Senior People Operations Manager and the People Operations Managers, provides guidance to leaders on progressive feedback tools including coaching, counseling, and performance improvement plans (PIPs)
• Monitors compliance, documentation quality, and timelines while identifying opportunities to improve performance processes and tools
• Champion Upbring's values and culture across the organization
• Consistently collaborate with cross-functional teams to work on People & Culture initiatives that uphold Upbring's culture
• Advocate for the performance review process with managers, ensuring alignment of employee goals with organization mission and values
• Produce and cascade recurring performance management reports to organizational leaders, leveraging Excel, Copilot, HRIS and other technology solutions to promote awareness, improve compliance, and support the timely execution of performance evaluation processes
• Other duties and projects assigned as needed

Qualifications

Minimum Qualifications

• High School Diploma or equivalent
• One (1) year of human resources experience
• One (1 year of performance management or coaching and mentoring experience
• Strong interpersonal skills, including clear and concise written and oral communication, and the ability to build strong working relationships with all levels of the organization
• Organizational skills and the ability to handle multiple priorities; meet deadlines while providing quality results and interact effectively with people at all levels of the organization
• Proactive and self-directed with the ability to manage/complete multiple projects with competing deadlines
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint, and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail, and presentation software, LMS and HRIS

Preferred Qualifications

• Bilingual Spanish Speaking/Writing
• Two (2) years of performance management experience
• SHRM, HRCI, or other relevant certification
• Knowledge of assessment tools and usage, individual and group assessment strategies, and action plan development
• Exposure to partnering with leaders in supporting employee relations matters, performance discussions, policy interpretation, corrective action processes, and employee coaching concerns

Travel

• This position may be required to travel up to 10%

Perks at Upbring

• Competitive PTO & paid holidays
• Health, dental, vision insurance & more
• 403(b) Plan
• Employee Assistance Program
• Discounted Gym Memberships

Physical Demands & Work Conditions

• This position requires sitting, looking, and using a computer for long periods of time
• Position may have exposure to children
• Lift, push, pull, move up to 25 lbs.

The physical requirements for this position with or without reasonable accommodation are representative of those that must be met by an employee to perform the essential functions of this position successfully. While performing this position the employee with or without reasonable accommodation should have the ability to walk, stand, sit, kneel, speak, and hear with aid, see, read, reach with arms and hands, lift and/or move up to specified weight, and use equipment that is essential to performing the job, such as a computer, copier, fax machine, telephone, and automobile, if applicable. Specific vision requirements of this position may include color vision, seeing things close up, and the ability to adjust focus.

Upbring is an Equal Employment Opportunity/AA Employer and does not discriminate on the basis of race, color, ancestry, religion, age, sex, sexual orientation, gender, pregnancy, marital status, national origin, genetic information, physical or mental disability, military or veteran status, or any other characteristic protected by applicable federal, state, or local law.