Collections Specialist

Collections Specialist

The Collections Specialist is responsible for performing collection activities associated with delinquent member accounts while ensuring RVCU's professional image and member-focused mission are upheld. This role reviews delinquent accounts, determines appropriate actions, and works with legal counsel or collection agencies in proceedings such as foreclosures, repossessions, and bankruptcies. By balancing empathy with accountability, the Collections Specialist protects the credit union's financial health while supporting members in finding solutions to repay obligations.

You will be successful in this role if…

• You work well with a team, but can also work independently
• You know how to communicate with different audiences
• You have good phone etiquette and extraordinary listening abilities
• You manage your time well
• You have attention to detail and strong documentation skills
• You have strong interpersonal skills

Essential Job Functions

Reviewing, Collecting, and Follow Up

• Manages collection queues across multiple stages of delinquency, utilizing a variety of communication strategies to engage with members to determine repayment plans in accordance with RVCU policies.
• Uses skip tracing and collection strategies to locate members, negotiates payment terms, counsels members on financial options, and ensures consistent follow-up on commitments.
• Manages accounts in bankruptcy, foreclosure, or repossession status while processing member requests such as hardship or skip payment.

Collaboration

• Works closely with the attorneys and third-party vendors to resolve accounts, counsel on negotiation tactics, and recommend actions such as repossession or charge-off.
• Partners with internal departments to resolve issues related to titles, payoffs, and documentation.

Legal Action and Charge Offs

• Monitors and facilitates activities for seriously delinquent accounts, including repossessions, legal proceedings, charge-offs, and recoveries.
• Coordinates with attorneys, repo companies, and auction houses to complete processes and follow up on deficiencies.

Documentation on Reporting

• Adheres to all collection-related policies, procedures, and regulations, including the Fair Debt Collection Practices Act (FDCPA).
• Prepares delinquency and charge-off reports, manages ChexSystems updates, and responds to credit bureau disputes.

Processes, Policies, and Procedures

• Maintains accurate and current records of repayment agreements, conversations, and member financial status.
• Makes recommendations for process improvements that enhance the member and employee experience.

Requirements

• This is a full-time position in Machesney Park with partial remote flexibility after a training period.
• 1-3 years of related experience, preferably in a financial institution
• The ability to speak bilingually is preferred, but not required.
• Comply with State and Federal Laws governing the collection industry
• Depending on your skills and experience, you could make between $27-$30 per hour plus incentives

The RVCU Difference:

At Rock Valley Credit Union, we believe that each team member is a valued contributor. We strive to be an employer of choice by creating a positive and rewarding workplace that helps our team succeed. RVCU provides a work environment that promotes learning, growth, and opportunities for team members to challenge themselves and grow personally and professionally.

Competitive Compensation and Excellent Benefits Package for Full-Time Employees Includes:

• Medical, Prescription, Dental, Vision, Life, and Short-and Long-Term Disability Insurance
• Dependent and Medical Care - Flexible Spending Account
• Generous paid time off, including Federal holidays
• 401(K) Plan with employer match