QA Analyst - QCO (Contractor Position)

Job Summary The MBTA is looking for a QA Analyst to perform Quality Assurance/Testing activities on a document compliance solution. This solution would allow controlled document and rule book distribution to field employees using iPad tablets, and evolving to Android, and Windows support. The QA Test Analyst will ensure the application meets business and compliance requirements across online/offline scenarios and will support future integrations with our corporate systems, including learning management systems, document management platforms, and HR Systems. This role combines testing of mobile apps, and web interface testing across platforms, including role-based security validation, pilot/UAT support, and data/integration testing. This is a term-limited and project-specific contractor position that is not employed directly by the MBTA. This hybrid position requires being in the office at least two (2) days per week. Duties & Responsibilities Mobile & Functional Testing (iPad/iOS): Validatedocument access, search, annotations, content pack downloads, sync behavior, caching, performance, and error handling under variable connectivity. Role-Based Access & Security: Test authentication/SSO, role-based visibility, creator/publisher/consumer permissions, and acknowledgement workflows. Document Lifecycle & Compliance: Verify creation & approval & publication & distribution workflows; track version; confirm acknowledgements; ensure auditability and compliance metrics. Test Design & Execution: Author test plans, test cases, test data, and regression suites. Execute smoke, regression, exploratory, and end-to-end tests; document results and defects. Participate in Project Meetings: Cross functional team meetings, defect triage, lessons learned, project and test planning, etc. Pilot & UAT Support: Collaborate with business stakeholders to plan pilots, prepare test scripts for field users, triage issues, verify fixes, and provide rollout-readiness reports. Infrastructure & MDM Collaboration: Work with IT/MDM teams (e.g., Intune) on app deployment, updates, device compliance, certificates, VPN, and proxy behaviors; reproduce issues. Integrations with enterprise systems: Test LMS linkages (acknowledgements > training records), SharePoint/ DocuNet publishing workflows, version mapping, and HRSystemfeeds as defined. Reporting & Quality Gates: Maintain requirements traceability thru tests and outcomes; contribute to test reports, release notes, go/no-go decisions; monitor key QA metrics (defect, test coverage). Under the guidance of the QA Lead and collaboration with the Project Lead, design and implement test system configurations in Comply365 (DocuNet, PureIntel, ProAuthor, SafetyNet). Partner with IT for SSO integration, interface support, and data model alignment. Leverage PureIntel to design dashboards for tracking document access, compliance, usage trends. Assist in defining testing scenarios, conducting testing, and validating business requirements. Act as an ambassador for both the product and the end users—supporting tech adoption, surfacing practical insights, and lead with empathy on reported issues. Coordinate with other project team members including contractors, outreach staff, and MBTA stakeholders. Minimum Requirements & Qualifications A bachelor’s degree from an accredited institution in computers, communications, or related field. 5+ years in software QA with strong mobile/iPadOS testing experience. 5+ years with QA tools, methodologies, and strong understanding of effective software testing models. Experience authoring test plans/cases and managing regression suites. Hands‑on experience with offline-first testing and sync workflows. Familiarity with SSO and role-based access testing. Proficiency with test/defect management tools. Ability to troubleshoot across application, device, network, and integration layers. Experience supporting pilots/UAT and collaborating with non-technical field users. Experience working with Business Analysts and participating in requirements traceability and UAT. Soft Skills: Detail-oriented and organized; able to manage multiple configuration areas concurrently. Strong user empathy, particularly for mobile and field-based workers. An analytical mindset with ability to balance business needs and technical feasibility. Clear written/verbal communication. Structured approach to test design; strong documentation discipline. Collaboration across IT security, infrastructure, vendor, and field teams. Innovative with proven ability to effectively investigate and troubleshoot issues. Substitutions Include Public transit/transportation or fieldservice domain experience. Experience with MDM (Intune) for mobile application rollout. Integrations testing with LMS, HR/PeopleSoft, and SharePoint/DocuNet. Understanding of content governance, controlled manuals, or rule books. Familiarity with automated testing tools and mobile automated testing is a plus. Experience with Comply365, including configuration, ProAuthor, and system administration. Experience with the Power Platform (Power BI, Power Automate, Power Apps). Understanding of digital content accessibility and mobile usability standards. Exposure to Compliance Software, LMS integration or certification tracking solutions is a plus. Tools & Technologies: Comply365 (DocuNet, PureIntel, ProAuthor, UserNet) Microsoft Power Platform (Power BI, Power Automate, Power Apps) SharePoint, Documentum (legacy content tools) Visio, MS Office (Excel, Word, Powerpoint), Teams Job Conditions Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English. Be at least eighteen (18) years of age, except if participating in an approved high school internship / co-op program. Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role. Ability to provide internal and external customers with courteous and professional experiences. Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required). Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers. Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies. Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection). Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings. Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service. Intern / co-op staff must be enrolled full or part-time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co-op. Additionally, interns / co-ops must have valid work authorization and U.S. Social Security Number prior to starting pre-employment screenings / pre-boarding, working in their positions, and throughout the duration of their program. Diversity, Equity, and Inclusion The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions. #J-18808-Ljbffr