On-Call Banquet Server

Banquet Server

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The role of the Banquet Server is to serve our banquet guests in a prompt and courteous manner while maintaining a high level of quality and consistency.

Hourly Wage: $14.00 plus banquet gratuity

Benefits we provide:

• Employee discounts on thousands of hotels
• 50% Discount on in-house restaurant and marketplace
• Free Parking

Position Summary: To create 100% Guest Satisfaction by delivering food and beverage service to banquet guests

Key Responsibilities:

• Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality and by exceeding guest expectations
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee
• Performs other duties as required to provide the service brand behavior and genuine hospitality
• Provides food and beverage service to guests in the restaurant
• Sets tables in accordance with Carlson Managed Hotels & Resort's standards
• Prepares order for presentation to guest
• Serves food, coffee, water and other beverages; refills beverages as needed
• Clears tables throughout the dining experience using proper methods for removing dishes, glassware and silverware
• Cleans banquet room and banquet kitchen area during and after banquet functions
• Cooperates closely with other servers to meet and exceed guests' expectations

Requirements/Skills:

• Technical Service Skills: Demonstrate understanding of the technical service skills for assigned area (i.e. food & beverage service, housekeeping, etc.)
• Point of Sale: Skilled in utilization of point of sale systems and/or other back-of the house systems
• Upselling: Know the available products and services and suggest alternatives
• Excellent customer service and verbal communication skills
• Ability to prioritize tasks and anticipate customer demands
• Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
• Physical Demands: Ability to lift up to 25 pounds on a regular basis, and up to 75 pounds occasionally
• Ability to maneuver up to 150 pounds, occasionally, for short periods of time
• Able to set up and take down tables, chairs, stages, and other banquet meeting fixtures
• Ability to push and pull carts weighing up to 200 pounds, occasionally
• Ability to stand for extended periods of time, constantly

Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.