Retail Team Member

Job Description

Job Description

Overview

Compensation : $16.90-$18.00 (DOE)

Location: Gilroy, CA

We’re excited to continue growing our team at Work World. As a Retail Team Member, you’ll play an important role in creating a positive customer experience while supporting the success and growth of our store.

• Sick Time
• Generous Employee Discounts

At Work World, our employees bring diverse backgrounds, experiences, and talents that help us better serve our customers every day. We believe people are at the center of every great connection, and together we can accomplish anything.

• Provide customers with helpful information about store products and services
• Assist customers with questions and requests both in person and over the phone
• Welcome and support customers with friendly and professional service
• Help maintain stock levels and replenish merchandise as needed
• Process sales transactions accurately, including payments and receipt distribution
• Label merchandise and ensure pricing is displayed correctly
• Support the team in achieving daily sales objectives

• High school diploma or GED required
• 1–2 years of retail or customer service experience preferred
• Availability to work evenings, weekends, and holidays as needed
• Strong communication, customer service, and basic math skills
• Detail-oriented with the ability to maintain a professional appearance
• Sales experience and bilingual skills are a plus

Who We Are:

Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 30+ stores under the Work World, Shoeteria and Whistle Workwear brand names California, Nevada, and Washington. We sell boots, apparel, scrubs, and safety gear from top vendors in the industry including Carhartt, Wolverine, Timberland Pro, and more.

We are dedicated to putting our customers first, and we believe blue collar workers are the backbone of our communities and our country. We are committed to our values of honesty, respect, and integrity, and require each employee to demonstrate these values.

Each store operates on a lean and close-knit group of team members and managers. This enables each employee to have a direct impact in the success of our company.

• Leadership and organizational development
• Sales and merchandising best
• Customer service techniques, including communication, and the ability to outperform the expectations of our customers.
• The ability to adapt to fast and unique situations to provide an amazing customer.
• How to network and build long-lasting relationships with both customers and your fellow