Assistant Dental Office Manager

Role: Patient Care Consultant (Operations Lead) - a trusted guide for patients, assisting with treatment explanations, financial solutions, and informed healthcare decisions. Responsibilities Include Reviewing treatment plans with patients and explaining options clearly and compassionately Building trust by addressing questions, concerns, and barriers to care Creating personalized payment and financing solutions Partnering with clinicians and team members to deliver a seamless, patient-focused experience Tracking consultations, treatment acceptance, and follow-up activities using management tools Supporting appointment scheduling, insurance verification, and collections Ensuring interactions comply with policies, regulations, and standards Qualifications & Skills High school diploma or equivalent; college degree preferred 2+ years in patient coordination, consultative sales, healthcare, or customer service Strong communication, interpersonal, and organizational skills Ability to explain complex information simply and discuss insurance/financing options Experience with CRM or patient management systems preferred Empathetic, professional, and a collaborative team player in a fast-paced environment Key Attributes: Relationship-building, active listening, patient-first attitude, and commitment to providing a positive, supportive experience to help patients improve their oral health and confidence. #J-18808-Ljbffr