Department Assistant

JOB SUMMARY/PURPOSE Performs a wide range of secretarial and clerical support to ensure efficient operation of the department. DEPARTMENT DESCRIPTION The Medical Surgical unit specializes in the care of acutely ill adults and of those who require surgery both emergent and elective. Medical Surgical patients are given the highest standards of professional care by registered nurses and nurse assistants. Specialty certification in Medical Surgical Nursing is strongly encouraged and supported. EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. Two (2) years experience in a position of similar complexity and responsibility required or equivalent college level course work. Experience and/or training with computer applications required. Experience and/or training with medical terminology preferred. KNOWLEDGE/SKILLS/ABILITIES Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Communication - Proficient communication skills in dealing with hospital employees, customers and external organizations. Ability to show tact and professionalism in dealing with a variety of people and to communicate and listen effectively in an appropriate and positive manner. Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Computer Literacy - Proficient computer skills in department applications. Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. PHYSICAL DEMANDS Rarely (1 - 10% of the time) 11 - 33% of the time Summary Occasionally JOB SUMMARY/PURPOSE Performs a wide range of secretarial and clerical support to ensure efficient operation of the department. DEPARTMENT DESCRIPTION The Medical Surgical unit specializes in the care of acutely ill adults and of those who require surgery both emergent and elective. Medical Surgical patients are given the highest standards of professional care by registered nurses and nurse assistants. Specialty certification in Medical Surgical Nursing is strongly encouraged and supported. EXPERIENCE/EDUCATION/QUALIFICATIONS High school diploma or equivalent required. Two (2) years experience in a position of similar complexity and responsibility required or equivalent college level course work. Experience and/or training with computer applications required. Experience and/or training with medical terminology preferred. KNOWLEDGE/SKILLS/ABILITIES Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, designing forms, and other office procedures and terminology. Communication - Proficient communication skills in dealing with hospital employees, customers and external organizations. Ability to show tact and professionalism in dealing with a variety of people and to communicate and listen effectively in an appropriate and positive manner. Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction. Computer Literacy - Proficient computer skills in department applications. Time Management - Ability to organize, plan and prioritize work to complete within required time frames and to follow-up on pending issues. Ability to perform multiple tasks simultaneously and thrive in dynamic fast-paced environments and under pressure. Confidentiality - Knowledge of State and Federal (HIPAA) laws pertaining to confidentiality of protected health information. Ability to comply with laws and maintain confidentiality of patient information. PHYSICAL DEMANDS Rarely (1 - 10% of the time) 11 - 33% of the time Frequently 34 - 66% of the time Continually 67 - 100% of the time Physical Demands CLIMB - STAIRS LIFT (Floor to Waist: 0\"-36\") 0 - 20 Lbs LIFT (Knee to chest: 24\"-54\") 0 - 20 Lbs LIFT (Waist to Eye: up to 54\") 0 - 20 Lbs CARRY 1-handed, 0 - 20 pounds CARRY 2-handed, 0 - 20 pounds BEND FORWARD at waist KNEEL (on knees)

STAND

WALK - LEVEL SURFACE

FINGER DEXTERITY