General Manager | Upscale, High-Volume | San Francisco

Job Description

Job Description

General Manager

Location: San Francisco, CA

Position Type: Full-Time, Exempt

Concept: Upscale Restaurant & Bakery

Relocation Assistance: Yes

Position Overview

We are seeking a passionate and experienced General Manager to oversee all aspects of operations for a high-volume, hospitality-driven restaurant in San Francisco. The General Manager is a natural leader who thrives in fast-paced environments while maintaining exceptional standards for guest experience, food quality, team development, and financial performance.

This role is responsible for leading day-to-day operations, developing a strong hospitality culture, and ensuring operational excellence across all areas of the business. The ideal candidate is highly organized, emotionally intelligent, and driven by both guest satisfaction and team success.

Key Responsibilities

Guest Experience & Hospitality Leadership

• Create and foster an exceptional hospitality experience for guests and team members
• Lead and develop teams to deliver elevated service standards consistently
• Respond proactively and professionally to guest feedback and service opportunities
• Monitor service flow and make real-time operational adjustments to ensure guest satisfaction
• Build a culture centered around accountability, hospitality, and teamwork

Operations Management

• Oversee all daily restaurant operations, ensuring smooth execution across FOH and BOH
• Ensure cleanliness, organization, safety, and compliance with all health and labor regulations
• Maintain operational efficiency through strong systems, communication, and leadership
• Manage vendor relationships and coordinate facility or equipment maintenance as needed
• Ensure all operational procedures and standards are consistently followed

Team Leadership & Development

• Recruit, hire, train, coach, and mentor management and hourly team members
• Create training plans and ensure all employees are properly developed and supported
• Conduct regular coaching conversations, performance reviews, and recognition opportunities
• Foster a positive and collaborative workplace culture focused on growth and retention
• Support leadership development and succession planning initiatives

Financial Management & Business Performance

• Own and manage all restaurant P&L performance and operational goals
• Oversee labor scheduling, staffing levels, and productivity optimization
• Manage inventory, purchasing, food cost, and COGS controls
• Analyze sales trends and identify opportunities to drive revenue growth and profitability
• Ensure accurate cash handling, reporting, and financial accountability procedures

Operational Growth & Strategic Support

• Support new restaurant openings, training initiatives, and company-wide operational projects
• Partner cross-functionally with culinary, operations, and people teams to drive consistency and innovation
• Contribute ideas and strategies to improve systems, service standards, and operational performance

Qualifications

• 5+ years of restaurant management experience in high-volume hospitality or food & beverage environments
• Proven leadership experience managing large teams in fast-paced operations
• Strong understanding of hospitality, guest service, and operational systems
• Experience with P&L management, labor forecasting, inventory, and financial controls
• Excellent communication, leadership, and organizational skills
• Ability to remain calm and solutions-oriented under pressure
• Flexible schedule including evenings, weekends, and holidays as needed
• Experience with POS systems and restaurant technology platforms preferred

Compensation & Benefits

• Competitive base salary, $120k-$130k DOE
• Annual Bonus Program
• 401(k) with Company Match
• Generous Paid Time Off (PTO)
• Comprehensive health benefits
• Employee dining and company perks
• Growth and advancement opportunities within a growing hospitality organization
• Relocation assistance available for qualified candidates

Equal Opportunity Employer

We are committed to creating an inclusive and welcoming workplace for all employees and applicants. #AA