Technical Support Representative
Connext
Description Technical Support Representative Join our dynamic team as a Technical Support Representative, where you will be the first point of contact for customers experiencing technical or connectivity issues. This role offers an excellent opportunity to deliver exceptional customer service while applying your technical expertise. The shift schedule is Sunday through Wednesday, from 9:30 am to 8:00 pm, providing a balanced work-life experience. Key Responsibilities Customer Support: Respond to customer inquiries via phone, email, or other communication channels with prompt, professional, and empathetic assistance. Clearly communicate service outages, scheduled maintenance, and other relevant updates to keep customers informed. Troubleshooting: Diagnose and resolve connectivity, network configuration, and hardware setup issues efficiently. Collaborate with field technicians or supervisors to allocate complex problems when necessary, ensuring timely resolution. Problem‑Solving: Identify root causes of technical issues through systematic analysis and troubleshooting. Develop effective solutions to restore service and improve customer satisfaction. Skills and Qualifications Proven experience in technical support, customer service, or a related field. Strong understanding of networking, internet connectivity, and hardware configurations. Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly. Problem‑solving skills with a proactive approach to resolving issues. Ability to work independently and as part of a team in a fast‑paced environment. Flexibility to work the specified shift schedule, including evenings and weekends if required. High school diploma or equivalent; technical certifications or relevant training are a plus. At Connext, we foster a collaborative and customer‑centric culture that values innovation and continuous growth. We offer opportunities for professional development and a supportive environment where your contributions make a real impact. Join us and be part of a company committed to excellence and customer satisfaction. #J-18808-Ljbffr Connext
$20 - $25 per hour
...and vision of connecting communities for today and for whatever comes next. If this excites you, come and join our team. The Technical Support Technician position will be a key position within GoNetspeed's Network Operations Center. This candidate will be responsible for...SuggestedWork experience placementWork at officeFlexible hoursNight shift$24 - $29 per hour
...customers to report incidents and requests for IT services. The Service Desk Technicians provide exceptional customer service and technical support, delivering solutions through multiple contact channels including but not limited to in-person, phone and email. This position...SuggestedFull timeWork at officeLocal areaMonday to FridayFlexible hours$130k - $167.6k
...Job Title: Senior Technical Analyst / Programmer, Enterprise Applications Reports in office: Orange, CT, Binghamton, NY, Rochester, NY... ...Technical Analyst/Prog Ent App is responsible for the development, support, and continuous improvement of GIS applications and system...SuggestedWork at officeLocal area$18.1 per hour
...services. EEO Statement: Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability. More Information about this Job: Fixed...SuggestedFull timeWork experience placementRelocationAMR
Gates, NY17 hours ago$20.75 - $28.01 per hour
....75 - $28.01 The referenced pay range represents the minimum and maximum compensation for... ...Supervisor. Takes direction from Clinical Support Tech IV or V in the absence of the... ...testing/specimen requirements or other technical information (reference ranges, turnaround...SuggestedHourly payDaily paidWork at officeLocal areaShift workRotating shiftAfternoon shift- ...requested, or specimen information into the LIS. Administrative Support (20%) Answers telephone calls, providing routine information... ...to test results, testing/specimen requirements or other technical information (reference ranges, turnaround times and referral laboratory...Rotating shift
$21.63 - $31.25 per hour
...with shifting priorities. This role provides tier-1 and tier-2 support to employees across corporate and warehouse/manufacturing environments... ..., communication, and time-management skills; able to explain technical concepts to non-technical users. Comfortable working with...Hourly payRemote workShift work$18.51 - $24 per hour
The Help Desk Technician I in the ITSM department supports the infrastructure, stability, and maintenance of our company and ensures the smooth operation of the processes supporting these efforts. This is a full-time onsite role based out of our Rochester, NY office,...Hourly payFull timeWork at officeRemote workWork from home$30 - $39 per hour
Rochester, United States We are seeking an accomplished Technical Support Specialist near Rochester NH to help keep a team of Field Technicians and Customers on track with service and repairs in the Printing and Packaging industries. Previous experience Diagnosing mechanical...Work at officeWork from homeMonday to Friday- ...members first and prioritizes actions that support happiness, inspiration and engagement.... ...continues to grow, we are seeking a Technical Support Specialist II (TSSII) with hospital... ...and follow-up with customers and sales representatives in compliance with. Understands and...Local areaRemote workWeekend workAfternoon shift
$25 per hour
...tools such as Power BI, Tableau, Excel, or similar platforms. Support ad hoc reporting requests and data analysis projects for various... ...skills with the ability to present analytical findings to both technical and non-technical audiences.Ability to document data sources, reporting...$40k - $55k
...daily basis. Duties & Responsibilities: Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing... ...or system rollouts as needed Qualifications/Experience: Strong technical skills with PC’s Ability to explain technical concepts to non-technical...Work at office$55k - $65k
...balance and offer a range of programs that support it. Position Summary The IT Service... ...of contact for firm personnel seeking technical support. Working in a fast-paced professional... ...Requirements The following are representative of the physical demands of this position...Work at officeRemote work- ...Job Description An emerging high-tech laser material processing company in Rochester, NY is searching for motivated and talented technical staff members to bring world-class scientific discoveries to real-world applications. With the technologies that are featured 4 times...Work experience placementWork at office
ALCHLIGHT LLC
Rochester, NY14 days ago - What You’ll Expect As an IT Technician II, you’ll keep the casino’s technology systems running smoothly by supporting hardware, software, networks, and specialized gaming systems. You’ll work with internal teams and vendors to ensure reliable, secure, and efficient tech...Flexible hours
$27.9 - $29.8 per hour
...compiling, analyzing, interpreting, and maintaining data that supports transit performance. This position analyzes historical... ...Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform...Hourly payLocal areaRelocation packageFlexible hoursRegional Transit Service
Rochester, NY8 days ago$82.1k - $172.4k
Job Title: Quality Systems AnalystJob Category: Engineering and Technical SupportTime Type: Full timeMinimum Clearance Required to Start:... ...related process metrics and key process indicators (KPI’s). Support data capture processes and systems to provide data synthesis, analysis...Contract workWork experience placementFlexible hours- Job Description Job Description PEP BOYS / Mavis Tire - General Service Technicians Competitive Weekly Pay + Weekly Incentive Compensation | Full-Time | Paid Training | Career Growth Opportunities Pep Boys is now part of the Mavis Tire family -- and we're growing...Weekly payFull timeImmediate start
Mavis Tire Supply
Gates, NY15 days ago - ...Big Science Sweden in the Town of Sweden is seeking a highly motivated lab technician for their Support Labs team. The role involves scheduling lab access training, providing user support, maintaining laboratory equipment, and ensuring a safe working environment. Candidates...
Big Science Sweden
Brockport, NY17 hours ago - ...an assessment of a sample of different classes of product against the Technical Documentation (Annex II - 2017/746) and identify any gaps and in particular significant gaps. From the representative product sample identify the time and resources required to address...Work at office
Integrated Resources
Rochester, NY2 days ago $21.55 per hour
...Job Description Job Description Lifetime Assistance – Health Support Assistant - $1,000 Welcome Bonus! Make an Impact. Create Joy. Shape the Future. At Lifetime Assistance, our mission is to foster independence, dignity, and respect for individuals with intellectual...Full timeMonday to FridayLifetime Assistance Incorporated
Spencerport, NY21 days ago- ...Rehabilitation Therapy, and Nursing. Job Description Duration: 12 Months + Contract Summary of Position: Required Competencies: Experience in technical and clinical data review . Attention to detail and problem-solving skills. Excellent verbal, written, and presentation skills....Contract workWork at office
Integrated Resources
Rochester, NY2 days ago - HR Liaison Duties The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to...Work at officeImmediate start
Internal Revenue Service
Rochester, NY1 day ago $21.78 - $30.53 per hour
....78 - $30.53 The referenced pay range represents the minimum and maximum compensation for... ...option for co-authorship), and provide other support associated with faculty research.... ...necessary – we welcome candidates with strong technical backgrounds who are looking for more...Hourly payFull timeLocal areaShift workUniversity of Rochester
Rochester, NY2 days ago- ...with no actual on-job experience with projects with clients Candidates who have had a break in careers Candidates who lack technical competency or skills being demanded by clients Different visa candidates (like OPT/H4EAD/L2EAD) who want to get employed and settle...H1b
SynergisticIT
Rochester, NY3 hours ago - ...Operations Manager This role oversees daily service operations, supports end users and helps ensure that technology solutions are... ...along with the ability to guide continuous improvement across technical services. Core responsibilities Lead and improve customer...
Gigs Recruiting, LLC
Rochester, NY2 days ago $20 per hour
...Spectrum as a professional Customer Service Representative on our billing team. At Spectrum, we... ...the product knowledge and account support that our customers rely on. Here, you will... ...or a telecommunications call center Technical Skills : MS Office, computer skills,...Local areaVisa sponsorshipShift workNight shiftSpectrum
North Chili, NY3 days ago$32 - $35.02 per hour
...primary point of contact for program needs in need of behavioral health consultation Completes behavioral assessments, related Behavior Support Plans, and other behavioral interventions as needed. Provides training, modeling, and coaching to stakeholders in the...Hourly payMonday to FridayShift workPeople Inc
Gates, NY17 hours ago$18 - $22 per hour
...accommodation or an alternative application process. Operations Support Technician Full Time Manual Labor Rochester, NY, US 4 days ago... ...Education/Experience High school diploma or equivalent; technical or trade training a plus 2-3 years of experience of warehouse,...Hourly payFull timeWork at office- ...Description McBride Consulting is seeking a Network Administrator to support the Training Division (AFLCMC/WNR) at Hill Air Force Base in Ogden, Utah. The WNR Division serves as the Air Force’s technical, acquisition, and sustainment authority, delivering comprehensive...
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