Operations Director

Provide overall leadership and management of the assigned territory/market Achieve or exceed company targets and standards for performance and growth Manage market locations to achieve top-tier KPIs, customer service, quality, and profitability Model and enforce the highest level of customer service and the Crash Champions Total Sales Attitude (TSA) Recruit, manage, and develop employees for future organizational growth Measure quality standards through in-process and final quality checks Facilitate and nurture relationships with insurance accounts, agents, and customers Operate effectively in a fast-paced, competitive environment while maintaining positive employee morale and urgency to exceed goals Ensure shops are correctly maintained and organized Create and develop future leaders Requirements Proven track record of exceptional performance in a current location Consistently achieve or exceed KPIs such as Customer Satisfaction Ratings (CSR), EBITDA, margin, and profitability Strong leadership skills, including inspiring and motivating teams, driving results, and managing resources Strategic thinking and ability to identify improvement opportunities and implement innovative solutions Knowledge of the collision industry, including procedures and requirements for various insurance carriers 10+ years of operations experience 5+ years of required people management experience Driven personality, eagerness to grow, and ability to work well under pressure Experience using CCC One Strong problem-solving skills Core Competencies Demonstrates strong leadership and management capabilities in the collision industry, with a focus on achieving KPIs, customer satisfaction, and profitability. Proven ability to recruit, develop, and inspire teams while implementing strategic improvements and maintaining high-quality standards. Highest-signal resume keywords Leadership Skills KPI Achievement Collision Industry Knowledge People Management Experience CCC One Experience ATS Optimization Keywords Hard Skills Operations Management KPI Measurement Quality Control Strategic Thinking Problem-Solving Soft Skills Team Motivation Relationship Building Pressure Management Industry Keywords Customer Satisfaction Ratings EBITDA Margin Profitability Insurance Carrier Procedures Tools & Technologies CCC One #J-18808-Ljbffr