Patient Care Coordinator

Job Description

Job Description

Are you passionate about natural health and making a real difference in people's lives? We are an established holistic and naturopathic health and wellness practice in Newnan, GA.

Our doctors bring a combined 50 years of experience in holistic and functional healthcare. We combine genuine human compassion with advanced assessment systems, cutting-edge technology, and extensive functional lab testing options to deliver outcomes that transform lives. We believe the best results come from true collaboration between medical and holistic care — and we're looking for someone who shares that belief.

Our Specialties: Energy & Fatigue • Thyroid & Hormone Health • Weight Loss • Diabetes Coaching • Lyme Coaching • Sleep Issues • Heart Health & Circulation • Digestive & Gut Health

The Opportunity
This is more than a front-desk job — it's a chance to be the heartbeat of a practice that genuinely changes lives. As our Patient Care Coordinator, you'll be the steady, caring presence patients count on at every step of their visit: the welcoming first face they see at check-in, and the reassuring guide who sends them off informed and confident in their next step toward wellness at checkout.

You'll work alongside a positive, energetic, close-knit team, and every team member shares responsibility for keeping the practice running smoothly — there's no single point of failure, because you're each other's backup. We are a family-oriented practice that invests in our team. If you're looking for a role where you can grow, contribute meaningfully, and be part of something bigger, this is it.

What You'll Do

• Serve as the welcoming, professional first point of contact for all patients — in-person, by phone, and via email/text
• Manage appointment scheduling, patient check-in and check-out, and daily office flow
• Complete patient checkout accurately and professionally at the conclusion of each visit, including scheduling follow-up and next appointments
• Support our doctors with patient management and administrative coordination
• Handle sales entry and financial transactions using QuickBooks
• Monitor and respond to emails and web-based inquiries from prospective and current patients
• Process product backorders and coordinate outgoing product shipments
• Open and prepare the office each day following the established daily setup checklist
• Maintain a clean, organized, and welcoming office environment
• Communicate with patients with warmth, clarity, and professionalism from check-in through checkout

A Day in This Role Looks Like…
Every day, you help set the tone for the entire practice and for every patient's experience. Here's what a typical day in this role involves:

Morning Opening Routine:

• Follow the daily opening checklist to prepare the office for a smooth day
• Check emails, print relevant ones, and prepare them for the doctor to review and respond
• Check voicemail and the office cell phone for any patient texts — follow up promptly
• Confirm all same-day pending appointments and reach out to any patients who may be running late
• Pull and scan client folders, placing patient files in the doctor's box and ready for the day
• Print the doctor's schedule for the day and prepare tickets for the following day's appointments

Throughout the Day:

• Answer phone calls and respond to web inquiries with professionalism and warmth
• Greet and assist all walk-in patients and patients arriving for checkout, ensuring they feel welcome and cared for
• Check patients in and out, updating their arrived status in OneTouch (our practice management system)
• Confirm upcoming appointments, schedule next appointments, and manage the daily schedule flow
• Coordinate patient communication via phone, email, and text
• Process backorders and coordinate product shipments as needed

Requirements

What We're Looking For
The ideal candidate is upbeat, reliable, detail-oriented, and genuinely loves working with people. You thrive in a fast-paced environment and take pride in both the quality of your work and the experience you create for every patient who walks through our doors.

Required Experience:

• 1–3+ years of administrative or front-desk experience in a medical, chiropractic, dental, or holistic health setting
• Proficiency in MS Word, Excel, and email platforms
• Comfort with QuickBooks, scheduling software, and basic office technology
• Holistic/naturopathic or similar medical office experience preferred, not required

You'll Shine in This Role If You:

• Have exceptional customer service skills and a warm, caring personality
• Possess strong written and verbal communication skills
• Are detail-oriented, able to multitask, and excel in a team environment
• Are passionate about natural health and holistic wellness
• Are punctual, dependable, and take pride in showing up for your team
• Can work independently with minimal supervision and maintain strict HIPAA confidentiality

Benefits

Schedule & Details

• Monday, Tuesday, Thursday & Friday
• Hours vary - Part-Time | Up to 32 hours per week
• In-Person | Newnan, GA
• Part-Time | Employee Discount Included
• Benefits eligible the 1st of the month following 30 days of employment - health (employer-subsidized), dental, and vision available
• Background check required
• Must be authorized to work in the United States