Production Support Specialist

Business Title: Production Support Analyst

Status: Permanent

Location: 55 Water St NY, NY

Hours: Shifts: (flexibility to meet needs of the business)

BGC PARTNERS

Our Financial Services business provides a full range of trade execution and broker-dealer services. The benefit of BGC’s integrated platform is that it gives customers flexibility and choice in price discovery, execution and processing of their transactions, through voice, hybrid, or electronic brokerage options. In addition, our BGC Trader and BGC Market Data platforms offer financial technology solutions, market data and analytics related to financial instruments and markets.

We specialize in delivering high-quality brokerage services for a broad range of financial products that are designed to meet the needs of our clients in a constantly evolving market environment. Our products include fixed income securities, interest rate swaps, foreign exchange, equities, equity-related products, credit derivatives, commodities, futures and structured products. Our focus on leveraging innovative technology solutions shapes our business strategy and through continued investment, we are committed to bringing new, dynamic products to the global marketplace.

Job Description:

Market Operations is globally responsible for the stability and daily IT operations for all financial trading applications for BGC Partners and associated entities. This position performs a ‘Level 2’ (L2) application support role for Cantor’s Equities Algorithmic trading platform, BGC Partner’s electronic and hybrid platforms and IT Service Management (Incident, Problem, Change, and associated governance routines).

Responsibilities:

• Monitoring for and responding to technical platform and trade failures
• Manage communication for internal/external clients providing succinct, proactive updates and setting expectations through to resolution
• Technical Troubleshooting (Analyzing application log files, FIX logs, environmental issues, client connectivity issues)
• Scheduled Job support, monitoring, and configuration of scheduled jobs using Autosys and Cron
• Environmental monitoring/alerting configuration (servers, application components, market data) using Microfocus OpsBridge (formerly HP Openview) / Sitescope
• Performing new software upgrades (releasing code to the environment, performing post release health checks, …)
• Building tools, automating processes, etc…

Requirements/Skills:

• Operating Systems: Unix/Linux, Windows
• Problem solving / Advanced Troubleshooting
• Multi-tasking and prioritisation.
• Excellent verbal, written and in-person communication – ability to understand a business user and translate
• Experience with scripting languages such as Python, Unix Shell, Perl
• Experience with external connectivity / basic networking concepts
• Equities, Fixed Income and/or Foreign Exchange knowledge strongly preferred
• Experience with Source Code Repositories (Git, Perforce, …) and Software Release concepts and tools strongly preferred
• DB/SQL is a plus
• JIRA service desk desirable.
• Server administration desirable.
• Knowledge of FIX protocol is a plus

To all recruitment agencies – BGC Partners & affiliates do not accept agency resumes. Please do not forward resumes to our job alias, employees or any other company location. BGC Partners & affiliates are not responsible for any fees related to unsolicited resumes. Please contact the Recruitment function for additional details.